Lexie Velasquez

• Assisted in setup and breakdown of event spaces for various functions.
• Managed guest check-in processes to enhance event flow and organization.
• Provided exceptional customer service to attendees throughout events and activities.
• Monitored event spaces for cleanliness and safety compliance during operations.
• Trained new staff on operational procedures and customer service standards.
• Monitored crowd control throughout the venue and enforced safety protocols when needed.
• Checked identification cards at entrances for security purposes.
• in addition to cross-training across multiple departments like front desk and kids time

• Assisted in training staff on customer service protocols and best practices.
• Coordinated customer feedback initiatives to enhance store experience.
• Developed strategies for addressing common issues that arise during the customer experience journey.
• Assisted customers with returning items and understanding applicable policies.
• Ensured timely breaks for workers through effective time management practices.
• Closed store efficiently, maintaining operational standards during end-of-day procedures.
• managed organization of surplus items
• supervising cashiers to guarantee proper assistance is provided

Assisted customers in locating items and offering recommendations when requested.

Managed fitting room operations, ensuring organization for efficient item returns.

Served as cashier to expedite service during peak hours.

Returned items to designated locations promptly to maintain store order.

Guided customers in selecting purses and jewelry to enhance their shopping experience.