Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Leyla Alizade

Content Strategist
Baku

Summary

Dynamic professional with a proven track record at EverSafe Solutions, excelling in customer service and issue resolution. Skilled in performance monitoring and logistics management, I enhanced customer satisfaction and mentored team members, fostering a collaborative environment. Adept at content strategy development, I drive engagement through innovative marketing initiatives.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Customer Service Coordinator

"EverSafe Solutions" Co.
10.2024 - 02.2025
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.

Content Strategist

"Pixels" Marketing Company
02.2022 - 08.2024
  • Assisted in developing a comprehensive social media strategy that supported overall business goals and objectives.
  • Led brainstorming sessions with internal stakeholders to generate creative ideas for new content initiatives targeting specific audience segments.
  • Optimized website traffic by implementing effective SEO techniques and keyword optimization in content creation.
  • Closely monitored industry trends and competitor activity, adapting strategies as necessary to remain competitive in the digital landscape.

Volunteer

Green Event Firm
03.2023 - 07.2023
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
  • Improved community outreach with development and execution of comprehensive marketing campaigns.

Education

Master of Arts - Diplomacy And International Affeirs

ADA University
Baku
04.2001 -

Bachelor of Arts - Public Administration

ADA University
Baku
04.2001 -

Skills

    Documentation skills

    Logistics management

    Performance monitoring

    Workflow management

    Issue resolution

    Research and due diligence

    Schedule coordination

    Microsoft outlook, word, and Excel

    MS office

    Content strategy development

    Event promotion

    Community engagement

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 9 staff members.
  • Produced year-end reports to understand volunteer program achievements and opportunities for improvement.

Timeline

Customer Service Coordinator

"EverSafe Solutions" Co.
10.2024 - 02.2025

Volunteer

Green Event Firm
03.2023 - 07.2023

Content Strategist

"Pixels" Marketing Company
02.2022 - 08.2024

Master of Arts - Diplomacy And International Affeirs

ADA University
04.2001 -

Bachelor of Arts - Public Administration

ADA University
04.2001 -
Leyla AlizadeContent Strategist