LEYLA FILMANOVA
Baku
Summary
Highly motivated individual driven by challenges and with a thirst for learning. Strong organizational skills and ability to excel independently. Dedicated to enhancing team dynamics and delivering positive outcomes.
Overview
11
11
years of professional experience
Work History
Tour Operator
Awasun Travel Agency
05.2024 - 09.2024
- Advertise and market tour packages to attract potential customers
- Sold a variety of tour packages by providing personalized recommendations based on client preferences, budgets, and travel goals, ensuring high customer satisfaction and repeat business.
- Explored and evaluated available tours to ensure quality and suitability before offering them for sale, identifying the best options for different target audiences
- Provide exceptional customer service to clients
Logistic and Admin Assistant
Maire Tecnimont
04.2022 - 04.2024
- Day to day supervision of the site team.
- Resolve any issues or discrepancies related to logistics, such as damaged goods or delivery delays.
- Communicating with drivers, dispatchers, and logistics personnel
- Coordinate and schedule vendor services and deliveries.
- Documenting staff changes, performance reports, and communications
- Maintaining proper records of employee attendance and leave to assist with payroll duties
- Managing and coordinating schedules for the HR department, including meetings and events
- Assisted in onboarding new employees and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Office and Logistic Coordinator
Lighthouse GEO
06.2016 - 12.2021
- Manage the flow of office supplies /equipment and personal.
- Coordinate all office logistics, including supply chain operations, inventory, and office equipment.
- Apply visa /residence & work permits through the migration authorities .
- Assist the offshore/onshore personnel for travel and accommodation arrangements.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Front Desk Supervisor
Absheron Hotel Group
03.2015 - 11.2015
- Oversaw daily shift operations, ensuring adherence to procedures and exceptional guest service
- Managed room allocations and employed upselling techniques to maximize revenue
- Handled bus group arrivals, fostered interdepartmental coordination, and ensured safety protocols
Front Desk Receptionist
Park Inn By Radisson Hotel
08.2013 - 03.2015
- Managed bookings and check-ins, including room allocations and key distribution
- Assisted with guest issues, operated switchboard, and processed check-outs and payments
Education
Bachelor's Degree - History & Society
Baku State University
01.2014
Skills
- Logistics Management
- Travel Coordination
- Database Management
- Customer service
- Cultural Awareness
- Attention to Detail
- Organizational Skills
Languages
Azerbaijan
Native language
English
Advanced
C1
Russian
Upper intermediate
B2
Turkish
Upper intermediate
B2
Timeline
Tour Operator
Awasun Travel Agency
05.2024 - 09.2024
Logistic and Admin Assistant
Maire Tecnimont
04.2022 - 04.2024
Office and Logistic Coordinator
Lighthouse GEO
06.2016 - 12.2021
Front Desk Supervisor
Absheron Hotel Group
03.2015 - 11.2015
Front Desk Receptionist
Park Inn By Radisson Hotel
08.2013 - 03.2015
Bachelor's Degree - History & Society
Baku State University
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