Leyla Hamidova
Summary
Dedicated International Education professional with history of meeting company goals utilizing consistent and organized practices. Skilled in event and project managemengt and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
EducationUSA Adviser
American Councils for International Education
12.2014 - Current
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
Study Abroad Adviser
Ganja Education Information Center
08.2012 - 05.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
Client Services Manager
One2One Marketing Promotion
09.2010 - 05.2012
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Developed new employees and on-going performance assessment of current employees.
- Kept stakeholders up-to-date on details pertaining to client projects.
Education
Master of Arts - Education And Human Development
The George Washington University
United States, DC06.2026
Master of Arts - Education Management
Azerbaijan State Pedagogical University
Baku,Azerbaijan06.2026
Bachelor of Arts - Linguistics
Baku State University
Baku, Azerbaijan06.2010
Certification
Drexel University , PM Primer: Cognitive Ability and Decisiveness. Issued Aug 2022; Credential ID 22-XZ2V5
· Fundamentals of Project Planning and Management, University of Virginia, August 2021
· Writing in Sciences, Stanford University, January 2021
· Introduction to Psychology, Yale University, January 2021
· Leaders of Learning, HarvardX, December 2020
· Business and Project Management, e-Learning College, September 2020
· EducationUSA Regional Training Workshop (Lisbon, August 2018)
· EducationUSA Europe and Eurasia Regional Forum (Madrid, September 2017)
· Regional Training Workshop - certificated (Vilnius, May 2016)
· International ACAC (New Jersey, July 2016) and independent U.S. campus visits.
· EducationUSA Europe and Eurasia Regional Forum (Tbilisi, September 2014)
· EducationUSA New Advisers Workshop (Kyiv, March 2013)
Languages
Azerbaijani
Native language
Russian
Proficient
C2
English
Proficient
C2
Spanish
Beginner
A1
German
Beginner
A1
Timeline
EducationUSA Adviser
American Councils for International Education
12.2014 - Current
Study Abroad Adviser
Ganja Education Information Center
08.2012 - 05.2014
Client Services Manager
One2One Marketing Promotion
09.2010 - 05.2012
Master of Arts - Education And Human Development
The George Washington University
Master of Arts - Education Management
Azerbaijan State Pedagogical University
Bachelor of Arts - Linguistics
Baku State University
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