Leyla Hasanli
Baku
Summary
Logical and perceptive professional with several years of experience leading research focused on studying diseases and other factors to improve human health. Instrumental in conducting clinical investigations, research and development the field. Seasoned professional proficient in wide variety of laboratory procedures and data analysis.
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
3
3
years of professional experience
Work History
Neuroscience Research Assistant
Neuroscience platform
Baku
12.2022 - Current
- Assisted in the development and implementation of research protocols for neuroscience studies.
- Conducted literature reviews to identify relevant scientific articles related to neuroscience topics.
- Coordinated data collection activities, including preparing study materials and recruiting participants.
Call Center Representative
Appliance repair companies
Needham
02.2022 - Current
- Built collaborative relationships with colleagues across various sectors.
- Created training materials for onboarding new hires.
- Guided new hires through comprehensive policy training sessions.
- Provided clear direction on procedures to mediate employee conflicts.
- Provided customer service to clients through phone and email communication.
- Ensured high levels of client satisfaction with service offerings.
- Handled customer complaints with professionalism.
International Student Advisor
Baku State University
Baku
09.2022 - 08.2023
- Provided support and resources to international students for their transition into the university environment.
- Provided guidance and support to fellow students on academic issues.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
Education
Bachelor of Science - Bioeconomy And Biotechnology
Wroclaw University of Environmental And Life Scien
WroclawBachelor of Science - Medical Biology
Baku State University
BakuSkills
- Immunohistochemistry
- Molecular biology
- Fluorescence microscopy
- Western blotting
- Scientific writing
- Data interpretation
- Account updating
- Call logging
- Complaint resolution
- Verbal and written communication
Languages
Azerbaijani
First Language
English
Advanced (C1)
C1
Russian
Upper Intermediate (B2)
B2
Turkish
Advanced (C1)
C1
References
References available upon request.
Timeline
Neuroscience Research Assistant
Neuroscience platform
12.2022 - Current
International Student Advisor
Baku State University
09.2022 - 08.2023
Call Center Representative
Appliance repair companies
02.2022 - Current
Bachelor of Science - Bioeconomy And Biotechnology
Wroclaw University of Environmental And Life Scien
Bachelor of Science - Medical Biology
Baku State University
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