Leyla Naghiyeva
Summary
Dynamic travel expert with a proven track record at Sprachclub, specializing in itinerary planning and visa assistance. Adept at enhancing customer satisfaction through exceptional service and effective problem-solving. Multilingual communicator skilled in relationship management, fostering strong client connections to drive business growth and improve travel experiences.
Offering unique blend of interpersonal skills and keen interest in travel industry, with strong desire to learn and grow. Delivers understanding of travel logistics and planning, easily adaptable to new information and environments. Ready to use and develop organizational and communication skills in desired role.
Hands-on experience gained through academic projects and internships. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2
2
years of professional experience
Work History
Work and Travel Expert
Sprachclub
11.2024 - Current
- Researched and curated travel itineraries based on client preferences and budget constraints.
- Provided expert advice on destinations, accommodations, and travel logistics to enhance customer experience.
- Collaborated with clients to resolve travel-related issues quickly and effectively, ensuring satisfaction.
- Conducted follow-up communications with clients post-travel to gather feedback and improve services offered.
- Worked closely with sales teams to identify growth opportunities within target markets leading increased visibility of agency services.
- Educated customers regarding passport requirements and visa applications ensuring proper documentation prior their trips.
- Helped customers with passport and visa applications.
Teacher
İB
05.2024 - 12.2025
Barista
Strandhotel
07.2025 - 09.2025
Barista
Strandhotel
07.2024 - 09.2024
- Prepared and served a variety of coffee beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of work area to ensure efficient operations.
- Trained new baristas on equipment use and customer service standards for consistent performance.
- Monitored inventory levels and assisted in ordering supplies to prevent shortages.
- Developed strong customer relationships through exceptional service and product knowledge.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Teacher
EN Academy
11.2023 - 04.2024
Education
Language Interpretation And Translation
Azerbaijan University of Languages
06.2026
Skills
Itinerary planning
Outdoor activities
Multilingual communication
Visa assistance
Travel marketing
Business travel
Mentoring and training
Teamwork
Customer service
Problem-solving
Time management
Multitasking
Verbal and written communication
Volunteering
Event Volunteer Service
“İmagine Dragons” concert
“One Republic” concert
“Azerbaijan-Bulgaria” Soccer match
“Karabakh-Sabah” Soccer match
“Azerbaijan-Estonia”
“Azerbaijan-Mongolia”
Languages
Turkish
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
English
Upper intermediate (B2)
Russian
Elementary (A2)
Timeline
Barista
Strandhotel
07.2025 - 09.2025
Work and Travel Expert
Sprachclub
11.2024 - Current
Barista
Strandhotel
07.2024 - 09.2024
Teacher
İB
05.2024 - 12.2025
Teacher
EN Academy
11.2023 - 04.2024
Language Interpretation And Translation
Azerbaijan University of Languages