Leyshla B. Santana Olivo
Tolleson
Summary
Dynamic individual with hands-on experience in healthcare, mental health and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Mental Health Counseling Intern
Living and Balance Wellness Center
08.2025 - Current
- Conducted individual and group counseling sessions to support client mental health needs.
- Developed treatment plans aligned with clients' goals and therapeutic approaches.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Utilized evidence-based practices to enhance client engagement and therapeutic outcomes.
- Facilitated psychoeducational workshops on coping strategies and mental wellness topics.
- Provided crisis intervention support, ensuring safety and immediate assistance for clients in distress.
- Maintained accurate documentation of client interactions in compliance with ethical standards and regulations.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of clinical mental health counseling.
- Enhanced client well-being by conducting comprehensive mental health assessments and developing individualized treatment plans.
- Increased client engagement in therapy by building rapport and utilizing active listening techniques during individual counseling sessions.
- Documented client progress meticulously, maintaining accurate records in accordance with HIPAA regulations and professional ethical standards.
- Collaborated with multidisciplinary teams to provide coordinated care for clients, optimizing their overall mental health outcomes.
- Promoted clients'' self-awareness and personal growth through the use of reflective exercises and goal-setting activities.
- Provided psychoeducation on various mental health topics during workshops for community members, increasing awareness of available support resources.
- Conducted play therapy sessions for child clients, promoting emotional expression and processing through age-appropriate activities.
- Empowered clients to develop effective communication strategies and healthy boundaries within relationships through skill-building exercises.
- Evaluated client progress regularly to modify treatment plans as needed, ensuring continued growth and improvement in mental health functioning.
- Improved clients'' coping skills through the implementation of evidence-based therapeutic interventions, such as cognitive-behavioral therapy and dialectical behavior therapy.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Youth and Family Support Specialist-Lead Coach
Living and Balance Wellness Center
04.2025 - Current
- Mentored junior staff on best practices in youth and family engagement, and support service delivery.
- Evaluated program effectiveness through feedback collection, driving continuous improvement initiatives.
- Participated in ongoing professional development opportunities to stay current on best practices in youth and family support services.
- Liaised with relevant agencies such as schools or medical providers for seamless coordination of care.
- Monitored the safety and well-being of children within the household through regular check-ins and observations.
- Provided crisis intervention services when necessary to protect children from harm or neglect.
- Ensured compliance with all relevant policies, procedures, and regulations governing youth and family support services by maintaining accurate documentation, and staying informed of any changes in legislation.
- Visited home environments to help clients develop comprehensive life, technical, and job skills.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Developed training programs to enhance team performance and coaching effectiveness.
- Mentored coaches, fostering professional growth and expertise in coaching techniques.
- Mentored coaches, promoting professional growth within the organization.
- Analyzed performance data to identify areas for improvement and create targeted action plans.
- Facilitated workshops and seminars to share best practices and promote continuous learning within the team.
- Evaluated coaching methodologies, recommending adjustments to maximize team success and engagement.
- Coordinated logistics for training sessions, ensuring optimal use of resources and facilities for effective practice environments.
- Enhanced team performance by implementing new coaching strategies and techniques.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Assisted clients in setting and achieving personal and professional goals.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Developed individualized case management plans in collaboration with clients to achieve self-sufficiency goals.
- Tailored case management services based on unique needs assessments performed at intake interviews.
Youth and Family Support Specialist-Behavior Coach
Living and Balance Wellness Center
12.2024 - Current
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Developed individualized support plans for families and youth, addressing unique needs, and fostering resilience.
- Collaborated with multidisciplinary teams to coordinate services and improve youth outcomes.
- Conducted regular assessments to evaluate the youth's progress and adjust support strategies accordingly.
- Advocated for the youth and families within community networks to ensure access to vital resources and services.
- Collaborated with multidisciplinary teams to ensure coordinated care and services for the youth in need.
- Evaluated client progress regularly and adjusted service plans accordingly to maximize positive outcomes.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Built a solid and trusting rapport with the youth and families, fostering trust and communication to meet case needs.
- Conducted observations to identify triggers and develop proactive strategies.
- Assessed individuals need to create personalized plans for behavior improvement with the youth.
- Acted as an advocate for youth with behavioral needs, ensuring appropriate resources and supports were available to facilitate their success.
- Promoted emotional regulation skills through mindfulness exercises and stress management techniques during coaching sessions.
- Implemented positive reinforcement strategies within the classroom setting to encourage desired behaviors and discourage negative ones.
Quality Officer
Organismos Reguladores, Administración de Servicios de Salud Mental y Contra la Adicción (ASSMCA)
10.2022 - 09.2024
- Determine if mental health facilities meet with standards and requirements.
- Visit agencies to improve access and their quality services.
- Guide and interview people interested in establishing a mental health facility.
- Collaboration with agencies.
- Guidance on Agency Service Programs.
- Work plan developments.
- Write statistical and narrative reports.
- Complaint investigations into mental health facilities.
- Audit mental health patient’s records.
- Inspection of mental health facilities on quality services.
Registered Nurse
Laboratorio Los Puertos
05.2020 - 10.2021
- Home visit to patients.
- Laboratory sampling.
- Centrifuge laboratory samples.
- Aseptic measures with patients.
- Ensure that the phlebotomy area is kept clean.
- Correctly identify the sample with the patient.
- Transfer samples to medical technologist.
Registered Nurse
San Jorge Children and Women’s Hospital
12.2018 - 03.2020
- Direct care with critical care patients.
- Cardiopulmonary arrest.
- Blood transfusion.
- Laboratory sampling.
- Assisting with intubation.
- Assessing the respiratory system.
- Constant monitoring and saturation.
- Intravenous therapy.
- Critical care for pre- and post-operative patients.
Registered Nurse
Centro Medico, Hospital Pediátrico Universitario
10.2017 - 12.2018
- Direct care with critical care patients.
- Cardiopulmonary arrest.
- Blood transfusion and intravenous therapy.
- Laboratory sampling.
- Assisting with intubation.
- Assessing respiratory support to patients.
- Constant monitoring and saturation.
Registered Nurse
Centro Médico, Hospital Pediátrico Universitario
07.2016 - 10.2017
- Pain management.
- Receiving post-operated patients.
- Intravenous therapy.
- Local care for patients with first-, second- and third-degree burn.
- Observe wound areas.
- Laboratory sampling
Education
Master of Science - Counseling with Specialization in Clinical Mental Health
Ana G. Mendez University
Orlando, Fl06-2026
Bachelor’s - health science in Nursing
Universidad Interamericana De Puerto Rico
Bayamón01.2015
Skills
- Communication skills
- Cognitive and intellectual skills
- Technical and interpersonal skills
- Critical thinking
- Professionalism
- Attitude and confidence
- Leadership
- Computer skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Active listening
- Adaptability and flexibility
- Decision-making
- Team building
- Heartsaver CPR AED (CPR AED)
Certification
- Certified Yoga Instructor
- Birth and Postpartum Doula
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinical Mental Health Counseling Intern
Living and Balance Wellness Center
08.2025 - Current
Youth and Family Support Specialist-Lead Coach
Living and Balance Wellness Center
04.2025 - Current
Youth and Family Support Specialist-Behavior Coach
Living and Balance Wellness Center
12.2024 - Current
Quality Officer
Organismos Reguladores, Administración de Servicios de Salud Mental y Contra la Adicción (ASSMCA)
10.2022 - 09.2024
Registered Nurse
Laboratorio Los Puertos
05.2020 - 10.2021
Registered Nurse
San Jorge Children and Women’s Hospital
12.2018 - 03.2020
Registered Nurse
Centro Medico, Hospital Pediátrico Universitario
10.2017 - 12.2018
Registered Nurse
Centro Médico, Hospital Pediátrico Universitario
07.2016 - 10.2017
Master of Science - Counseling with Specialization in Clinical Mental Health
Ana G. Mendez University
Bachelor’s - health science in Nursing
Universidad Interamericana De Puerto Rico