Leyshla Santana Olivo
Tolleson
Summary
Dedicated Master Level Counselor with a focus on active listening, empathy, and conflict de-escalation. Proven ability to develop tailored care plans and collaborate with multidisciplinary teams to enhance patient outcomes. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Master Level BHT Counselor
Living and Balance Wellness Center
Phoenix, AZ
06.2026 - Current
- Monitored patient behavior and emotional responses to develop tailored care plans.
- Assisted in implementing therapeutic interventions to enhance patient engagement.
- Collaborated with multidisciplinary teams to ensure comprehensive treatment strategies.
- Documented patient progress accurately to support clinical decision-making.
- Conducted assessments to identify individual needs and recommend appropriate resources.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Worked as part of collaborative team to address changing needs of children and families.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Provided therapeutic activities to assist with patient development.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Listened to clients' concerns and provided encouragement and support.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Clinical Mental Health Counseling Intern
Living and Balance Wellness Center
Phoenix, AZ
08.2025 - 06.2026
- Conducted individual and group therapy sessions to support client mental health goals.
- Developed treatment plans in collaboration with licensed counselors and clients.
- Utilized evidence-based therapeutic techniques to enhance client outcomes.
- Documented client progress and maintained confidential records in compliance with regulations.
- Facilitated psychoeducational workshops to promote mental wellness among community members.
- Assisted in crisis intervention strategies to ensure client safety and stabilization.
- Collaborated with interdisciplinary teams to coordinate comprehensive care for clients.
- Developed culturally sensitive therapeutic approaches tailored to meet the unique needs of diverse clientele.
- Contributed to clinical team meetings, sharing insights from individual counseling sessions to inform overall care planning decisions.
- Utilized trauma-informed care principles when working with individuals who have experienced significant adverse life events or stressors.
- Promoted clients'' self-awareness and personal growth through the use of reflective exercises and goal-setting activities.
- Documented client progress meticulously, maintaining accurate records in accordance with HIPAA regulations and professional ethical standards.
- Collaborated with families and caregivers to promote understanding of their loved one''s mental health needs, facilitating a supportive home environment conducive to recovery.
- Conducted play therapy sessions for child clients, promoting emotional expression and processing through age-appropriate activities.
- Increased client engagement in therapy by building rapport and utilizing active listening techniques during individual counseling sessions.
- Observed and monitored client behavior and responses to treatment.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
Youth and Family Support Specialist-Lead Coach
Living and Balance Wellness Center
Phoenix, AZ
04.2025 - 01.2026
- Developed individualized behavior intervention plans to support client progress and skill acquisition.
- Collaborated with multidisciplinary teams to implement effective behavioral strategies for diverse populations.
- Conducted assessments to identify behavioral triggers, informing personalized coaching approaches.
- Trained and mentored junior staff on best practices in behavior management techniques and intervention strategies.
- Analyzed data to evaluate client progress, adjusting interventions as necessary to enhance outcomes.
- Established positive rapport with clients, fostering trust and encouraging engagement in the coaching process.
- Evaluated student progress through regular assessments, adjusting coaching approaches as needed for optimal results.
- Mentored new Behavior Coaches, sharing insights and strategies to foster their growth in the role.
- Led professional development trainings on best practices in behavior management for fellow staff members, contributing to a cohesive approach throughout the school community.
- Served as a liaison between students, families, teachers, and administrators to coordinate support services related to behavioral health concerns.
Youth and Family Support Specialist-Behavior Coach
Living and Balance Wellness Center
Phoenix, AZ
12.2024 - 04.2025
- Facilitated family assessments to identify strengths and areas for support.
- Developed tailored intervention plans based on individual family needs.
- Coordinated resources and services to enhance client support networks.
- Led workshops on parenting skills and coping strategies for families in crisis.
- Advocated for client needs within multidisciplinary teams to ensure comprehensive care plans.
- Developed individualized behavior intervention plans to address client-specific needs.
- Implemented positive reinforcement strategies to promote desired behaviors in diverse populations.
- Collaborated with multidisciplinary teams to assess client progress and adjust interventions accordingly.
- Conducted regular observations to evaluate effectiveness of behavioral strategies in real-time settings.
- Promoted emotional regulation skills through mindfulness exercises and stress management techniques during coaching sessions.
- Reduced classroom disruptions by providing one-on-one coaching sessions for students struggling with behavioral issues.
Quality Officer
Organismos Reguladores, Administración De Servicios De Salud Mental Y Contra La Adicción (ASSMCA), Bayamón, PR
10.2022 - 09.2024
- Conducted thorough inspections of healthcare facilities to ensure compliance with regulatory standards.
- Developed quality assurance protocols to enhance service delivery and patient safety initiatives.
- Trained staff on best practices for maintaining health and safety regulations within mental health services.
- Analyzed data from inspections to identify trends and recommend process improvements for operational efficiency.
- Coached and mentored junior employees.
- Documented inspection results by completing logs.
- Maximized workflow efficiency within the Quality Control department through implementation of lean manufacturing principles.
Registered Nurse
Laboratorio Los Puertos, Dorado, PR
05.2020 - 10.2021
- Performed blood draws and specimen collection with precision and care.
- Ensured compliance with safety protocols and infection control standards.
- Trained and mentored new phlebotomists on best practices and techniques.
- Collaborated with laboratory staff to ensure accurate test results and timely reporting.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Registered Nurse
San Jorge Children and Women's Hospital, San Juan, PR
12.2018 - 03.2020
- Administered critical care interventions to stabilize patients and manage acute health crises.
- Collaborated with multidisciplinary teams to develop and implement individualized patient care plans.
- Monitored vital signs and laboratory results, adjusting treatment protocols according to patient needs.
- Led emergency response efforts during code situations, ensuring efficient team coordination and patient safety.
- Conducted comprehensive assessments to identify changes in patient conditions, facilitating timely interventions.
- Administered life-saving medications and therapies under strict protocols, guiding patients towards recovery from acute illnesses or injuries.
- Maintained high standards of infection control within the critical care unit, contributing to a safer environment for both patients and staff.
- Evaluated patient histories, complaints, and current symptoms.
- Administered medications and treatments as ordered by physician.
Registered Nurse
Centro Médico, Hospital Pediátrico Universitario, Rio Piedras, PR
07.2016 - 12.2018
- Monitored and delivered medications and treatments, adhering to established protocols to guarantee patient safety.
- Engaged with multidisciplinary teams to formulate individualized care plans that address the unique needs of pediatric patients.
- Executed precise monitoring of vital signs and recorded alterations in patient conditions with efficiency and accuracy.
- Monitored and refined infection control practices to promote a secure environment for both patients and healthcare staff.
- Coordinated rehabilitation efforts to ensure optimal recovery outcomes for patients post-procedure.
- Documented and analyzed patient reactions after administering medications and IV therapies to enhance care quality.
- Analyzed patient conditions through thorough assessments, ensuring immediate communication with physicians and implementation of appropriate care strategies.
- Worked effectively in fast-paced environments.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Assisted in pain management for post-operative patients through effective techniques and support. Administered intravenous therapy to ensure patient recovery and comfort. Provided local care for patients with varying degrees of burns, focusing on effective healing processes. Monitored and evaluated wound areas to maintain optimal healing conditions. Collected and processed laboratory samples for accurate diagnostic purposes.
- Provided direct assistance to critical care patients. Administered support during cardiopulmonary arrest situations. Conducted blood transfusions and managed intravenous therapy. Performed laboratory sampling for diagnostic purposes. Supported medical team during intubation procedures. Evaluated respiratory support needs of patients. Monitored vital signs and oxygen saturation continuously.
Education
Bachelor of Arts - Counseling With Specialization in Clinical Mental
Ana G. Méndez University(Online)
Orlando, FL06-2026
Bachelor of Science - Nursing
Universidad Interamericana De Puerto Rico - Bayamón
Bayamon PR06-2015
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Team collaboration
- Empathy and compassion
Certification
- PSS- Peer Support Specialist
- Yoga Teacher Training
- Birth and Postpartum Doula
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Master Level BHT Counselor
Living and Balance Wellness Center
06.2026 - Current
Clinical Mental Health Counseling Intern
Living and Balance Wellness Center
08.2025 - 06.2026
Youth and Family Support Specialist-Lead Coach
Living and Balance Wellness Center
04.2025 - 01.2026
Youth and Family Support Specialist-Behavior Coach
Living and Balance Wellness Center
12.2024 - 04.2025
Quality Officer
Organismos Reguladores, Administración De Servicios De Salud Mental Y Contra La Adicción (ASSMCA), Bayamón, PR
10.2022 - 09.2024
Registered Nurse
Laboratorio Los Puertos, Dorado, PR
05.2020 - 10.2021
Registered Nurse
San Jorge Children and Women's Hospital, San Juan, PR
12.2018 - 03.2020
Registered Nurse
Centro Médico, Hospital Pediátrico Universitario, Rio Piedras, PR
07.2016 - 12.2018
Bachelor of Arts - Counseling With Specialization in Clinical Mental
Ana G. Méndez University(Online)
Bachelor of Science - Nursing
Universidad Interamericana De Puerto Rico - Bayamón