Lia Friedel
Casa Grande
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Busser
Airport Tavern LLC
03.2017 - 03.2020
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Bartender
Airport Tavern LLC
10.2020 - Current
- Implemented and enforced COVID-19 safety guidelines such as mask-wearing, social distancing, and sanitization protocols
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Science (B.S.) - Biochemistry
Arizona State University
Tempe, AZ05.2024
Associate in Science (A.S.) - Chemistry
Central Arizona College
Coolidge, AZ05.2023
Skills
- Adaptability and flexibility
- Analytical thinking
- Multitasking
- Report preparation
- Collaborative teamwork
- Organization
- Problem resolution
- Customer service expertise
- Highly reliable
Timeline
Bartender
Airport Tavern LLC
10.2020 - Current
Busser
Airport Tavern LLC
03.2017 - 03.2020
Associate in Science (A.S.) - Chemistry
Central Arizona College
Bachelor of Science (B.S.) - Biochemistry
Arizona State University
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