Liam Harp
Phoenix
Summary
Results-driven professional with extensive experience in customer service management, known for strong problem-solving and time management skills. Successfully led teams to improve service delivery, driving customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Goodwill
Phoenix, AZ
02.2026 - 06.2026
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Trained new team members on customer service protocols and best practices for improved efficiency.
- Collaborated with team to resolve complex customer issues, fostering a positive service environment.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery.
Manager
Pizza Hutt
Phoenix, AZ
10.2025 - 02.2026
- Supervised daily operations to ensure efficiency and quality in service delivery.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Trained staff on food safety protocols and customer service standards.
- Coordinated team schedules to optimize labor resources during peak hours.
Traffic Director
Parking Company of America
Arlington, TX
11.2024 - 11.2025
- Coordinated daily traffic management strategies to optimize parking space utilization.
- Implemented efficient flow patterns, enhancing vehicle entry and exit processes.
- Assisted in guidance of people to different lots around the arena based on their parking pass information.
Person in Charge
Jimmy John's
Arlington, TX
03.2025 - 08.2025
- Filled in for management across multiple locations based on need and availability.
- Trained and mentored new staff on company policies and operational procedures.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented quality control measures to maintain product consistency and safety standards.
Inshop
Jimmy John's
Phoenix, AZ
01.2025 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Seasonal Associate
Spencer's Gifts
Phoenix, AZ
10.2024 - 02.2025
- Assisted in managing inventory levels, ensuring product availability and accuracy.
- Developed engaging visual merchandising displays to enhance customer experience.
- Executed daily sales transactions with precision, maintaining cash handling protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Shift Lead
Jimmy John's
Arlington, TX
05.2024 - 08.2024
- Supervised team members to ensure efficient sandwich production and timely order fulfillment.
- Trained new staff on operational procedures and food safety standards.
- Maintained inventory levels and conducted regular stock checks to prevent shortages.
- Implemented process improvements that reduced order preparation time by streamlining workflows.
Office Assistant
Originia
Plano, TX
04.2023 - 01.2024
- Managed office supplies inventory, ensuring availability and organization for daily operations.
- Coordinated scheduling for meetings, optimizing time management for staff and executives.
- Assisted in document preparation and filing, maintaining accuracy and efficiency in record-keeping.
- Supported onboarding processes, providing new hires with essential resources and training materials.
Inshop
Jimmy John's
Arlington, TX
12.2022 - 11.2023
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Crew Lead
AMC Theatres
Fort Worth, TX
03.2021 - 11.2022
- Supervised daily operations, ensuring efficient workflow and high service standards.
- Trained and mentored new crew members, fostering a collaborative team environment.
- Implemented process improvements that enhanced customer satisfaction and operational efficiency.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
Education
No Degree - Cybersecurity
Grand Canyon University
Phoenix, AZ12-2028
High School Diploma -
Trimble Technical High School
Fort Worth, TX06-2024
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Management
- Cash handling
- Complaint resolution
- Time management
- Training and mentoring
Certification
- Osha 10
- Walkie Stacker Certified Operator
- Servesafe: Food Protection Manager - EXP: 2030
Timeline
Customer Service Manager
Goodwill
02.2026 - 06.2026
Manager
Pizza Hutt
10.2025 - 02.2026
Person in Charge
Jimmy John's
03.2025 - 08.2025
Inshop
Jimmy John's
01.2025 - 03.2025
Traffic Director
Parking Company of America
11.2024 - 11.2025
Seasonal Associate
Spencer's Gifts
10.2024 - 02.2025
Shift Lead
Jimmy John's
05.2024 - 08.2024
Office Assistant
Originia
04.2023 - 01.2024
Inshop
Jimmy John's
12.2022 - 11.2023
Crew Lead
AMC Theatres
03.2021 - 11.2022
No Degree - Cybersecurity
Grand Canyon University
High School Diploma -
Trimble Technical High School