Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Liam Roberts

Peoria,AZ

Summary

Dynamic Workflow Manager at Discount Tire with proven expertise in workflow analysis and team collaboration. Achieved timely project delivery by proactively resolving bottlenecks, enhancing performance outcomes. Skilled in employee training and customer service, fostering strong client relationships and ensuring satisfaction. Committed to operational efficiency and high-quality results.

Overview

4
4
years of professional experience

Work History

Workflow Manager

Discount Tire
08.2022 - Current
  • Established clear expectations and goals for team members, fostering accountability and enhancing performance outcomes.
  • Managed multiple projects simultaneously, ensuring timely delivery without compromising quality or exceeding budgets.
  • Reduced delays in project delivery by proactively identifying potential bottlenecks and implementing solutions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Built relationships with customers to encourage repeat business.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Sales Associate

Ace Hardware
04.2022 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Car Detailer

Carvana
06.2021 - 08.2021
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.

Education

High School Diploma -

Centennial High School
Peoria, AZ
05-2022

Skills

  • Workflow Analysis
  • Scheduling expertise
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Managing operations and efficiency
  • Employee training

Interests

  • Auto Repair/Restoration
  • Electronics and Circuit Building

Timeline

Workflow Manager

Discount Tire
08.2022 - Current

Sales Associate

Ace Hardware
04.2022 - 06.2022

Car Detailer

Carvana
06.2021 - 08.2021

High School Diploma -

Centennial High School

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Liam Roberts