LIBBY M WILSON

Managed end-to-end operations for 14 medical treatment facilities across 8 states, providing strategic oversight of referral management, scheduling, budgeting, and performance reporting.

• Led, coached, and developed multi-site teams, ensuring consistent execution of policies, workflows, and quality standards across geographically dispersed locations.
• Oversaw referral management processes to ensure timely patient access to care, accurate documentation, and compliance with clinical and regulatory requirements.
• Monitored and analyzed monthly performance metrics, implementing corrective actions and process improvements to meet or exceed organizational targets.
• Developed and managed site-level and program budgets, optimizing staffing models and resource utilization to control costs while maintaining service quality.
• Partnered with clinical leadership, administrative teams, and external stakeholders to resolve operational issues and support continuous improvement initiatives.
• Standardized procedures across locations to improve efficiency, communication, and consistency of patient care delivery.

• Builds relationships and effectively communicates with patients, referral sources, physicians, and other members of the healthcare team.
• Assist the provider in delivery of patient care, works with provider to resolve all clinical issues in a timely manner.
• Responsible for completion of all required reports and corrective action plans.
• Provides clinical administrative support and prepares daily assignments for admin staff.
• Coordinates release of information functions. Prepares health record copies and abstracts. Prepares, files, safeguards, transfers, and retires health records.
• Audits third party collections when required.
• Maintains and updates record keeping systems to include chart documents and personal information.
• Assists clinical providers; performs and manages patient management functions with assigned PCM team.
• Coordinates health services management activities; end-of-day, check-in, quality control & eligibility for care.
• Assists with managing provider templates; oversees appointments in military healthcare system.
• Administered and sustained the Drug Demand Reduction Program for a population of 1,000+ military members, monitoring compliance, coordinating prevention initiatives, and ensuring program effectiveness in support of force readiness.
• Adheres to applicable Air Force Instructions to include providing training and supervision to personnel assigned to Drug Testing Program duties, coordinating with other staff agencies, initiating a current listing of Drug Testing Designated Positions (DTDPs) randomly selecting participants for drug testing, monitoring and overseeing collection and shipping procedures, processing urinalysis test results, screening laboratory discrepancy results and operating/maintaining a drug testing database.

• Evaluates and inspects training programs within unit sections, determining adequacy of existing courses and programs.
• Prepares and executes periodic training/testing plans for approval and scheduling.
• Provides guidance and assistance to supervisors on all aspects of the training program elements.
• Prepares briefings regarding status of program and newly assigned personnel.
• Implements and manages training programs, policies and procedures as directed by Higher Headquarters.
• Tracks multiple education and training items for 50+ personnel.
• Prepares and maintains personnel permanent records, folders and grade books per the applicable Air Force Instructions associated MAJCOM Installation supplements, and locally-developed guidance.

• Oversees Individual Medical Readiness Program requirements for 105 personnel while ensuring greater than 85 percent ready rate.
• Facilitates audit for medical records, NSTR’s, clinical notes, and weekly scans in accordance with procedures.
• Coordinates domestic travel according to policy, accurately prepare and submit expense statements.
• Provides over 50 hours of administrative support to the Executive Management Committee annotating critical items for mission effectiveness.
• Supervises and coordinates training programs for personnel in upgrade and sustainment training.
• Manages Health Services Management functions and activities, utilizing multiple Information Technology platforms.

• Developed and maintained detailed administrative and procedural processes to improve accuracy and efficiency; ensuring compliance with established guidelines and policies.
• Served as the primary point of contact and subject matter expert for all administrative support programs.
• Serves as the resident subject matter expert for all mandated administrative support programs. Manages four CSS programs, responsible for identifying program priorities and communicating priorities to team.
• Responsible for ensuring unit program compliance with regulations, policies, laws and squadron commander directives.
• Responsible for managing personnel duty information, expedited 150+ data entries for 45 personnel.
• Screen information; communicate instructions and information effectively on behalf of leadership and follow up to ensure a timely response.
• Manage, review, and coordinate the On-the-job Training Roster monthly to unit commander.
• Identify and schedule formal training courses required to complete, sustain, or improve mission accomplishment.
• Assisted training office in performing record and gradebook reviews per applicable AFI, MAJCOM, and local directives.
• Coordinates with scheduling office to ensure CRM, Ground, and Pre-deployment training requirements are met.

• Sorted and organized paper medical records before they could be transitioned to electronic medical record
• Maintained medical record functions through pulling, copying, filing, assembling and retrieving member records for 5,000 + member population.
• Organized and researched patient records, extract needed information, and reviewed records for completeness, accuracy, and consistency within established guidelines. Scanning and importing 300 + documents weekly into electronic medical record.
• Utilized military health care systems to enter and retrieve patient data. DEERS, AHLTA, CHCS.