Libby Carstens
Chandler
Summary
Reliable bartender and server with a strong focus on customer satisfaction. Proven ability to resolve complaints swiftly, enhance guest experiences, and maintain high service standards. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Bartender
Angry Crab Shack
Tempe, AZ
11.2022 - Current
- Crafted signature cocktails and beverages, ensuring quality and presentation standards.
- Managed bar inventory, optimizing stock levels and reducing waste.
- Provided exceptional customer service, enhancing guest experiences through personalized interactions.
- Trained new bartenders on cocktail preparation and operational procedures to ensure consistency.
- Resolved customer complaints swiftly, maintaining high satisfaction rates and loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Rigatony's
Tempe, AZ
04.2021 - 08.2022
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to coordinate timely food delivery and order accuracy.
- Trained new servers on menu items, service protocols, and restaurant policies.
- Managed cash register operations, processing transactions accurately and efficiently.
- Resolved guest complaints promptly, demonstrating strong problem-solving skills and attentiveness.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - English
Arizona State University
Tempe, AZ05-2026
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Creative writing
- Editing
- Grammar usage
- Audience engagement
- Proofreading
- Persuasive writing
Timeline
Bartender
Angry Crab Shack
11.2022 - Current
Server
Rigatony's
04.2021 - 08.2022
Bachelor of Science - English
Arizona State University