Libia Marquez-Contreras
Phoenix
Summary
I am a versatile team member able to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Also, very dedicated to business success and eager to learn more about new skills in order to advance professionally. I have proven myself to be a strong member and hope to become part of a company that will benefit from my passion and experience.
Overview
27
27
years of professional experience
Work History
Customer Service Manager
Food City
Phoenix
06.2024 - Current
- Managed customer inquiries and resolved issues efficiently and effectively.
- Trained staff on customer service best practices and operational procedures.
- Developed and implemented strategies to enhance customer satisfaction levels.
- Oversaw daily operations of the customer service department to ensure smooth workflows.
- Monitored team performance and provided feedback for continuous development.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Explained benefits, features, and recommendations to maximize client retention.
- Delegated work to staff, setting priorities and goals.
Bookkeeper
Foodcity
Phoenix
01.2023 - 05.2024
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
- Maintained accurate inventory records and ensured accuracy of data entry.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Helped employees accomplish tasks during peak periods.
Cashier
Food City
Phoenix
05.2019 - 12.2023
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members
- Replenished sales floor merchandise and organized shelves
Shift Leader
Churches Chicken
Phoenix
03.2013 - 07.2017
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Scheduled team members for shifts based on business needs and customer demand.
- Assisted general manager with operations game plan and company initiatives implementation.
Shift Manager
Burger King
Phoenix
12.1998 - 06.2006
- Directed and led employees and team members on effective operations, methods and procedures.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Documented receipts, employee hours and inventory movement.
- Managed daily cash intake by counting out registers.
Skills
- Resourceful
- Patient
- Great Communication
- Adaptable
- Organized
- Bilingual (English & Spanish)
Timeline
Customer Service Manager
Food City
06.2024 - Current
Bookkeeper
Foodcity
01.2023 - 05.2024
Cashier
Food City
05.2019 - 12.2023
Shift Leader
Churches Chicken
03.2013 - 07.2017
Shift Manager
Burger King
12.1998 - 06.2006