Lidia Chilikova
Dubai
Summary
Experienced Director of Operations and Sales. Skilled in Management, Project Management, Team Leadership, Strategic Planning, Analytics, and Automation. Strong professional Top - Manager (C-level), who has a degree in International Business.
Ready to share my experience and knowledge, and would be happy to strengthen the company and ready to invest my energy in business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chief Operations Officer
UC AGILE
09.2023 - Current
- Lead Operations team
- Analyze sales data for strategic insights. Ensure accurate sales forecasts.
- Align marketing and sales efforts, defining KPIs.
- Develop processes for customer onboarding, adoption, and retention.
- Calculate unit economy
- Work with OKR planning
- Track customer success metrics.
- Use the Agile approach at work
Head of International Sales
GoIT Philippines
01.2023 - 07.2023
- Launch GO IT to the Philippines Market
- Product: Courses of QA, Fullstack
- Results after 3 months: Built a sales team of 25 people
- Double the sales plan
- Implemented regulations for hiring, onboarding process, and all necessary quality control within the sales department.
Regional Director of Operations
Novakid Inc
12.2021 - 01.2023
- Work with Marketing, Sales, Customer Service, and Churn in English/Russian-speaking regions.
- Fulfillment of KPI on financial metrics: Gross Margin, Contribution margin, Average cash check, Accrual revenue, CAC, Ltv, Retention + SLA
- Risk management
Head of new launches in Skyeng International
Skyeng
02.2021 - 12.2021
- After launching a new country, I work with feedback from the team and clients on any bugs in marketing and onboarding
- Trained employees to work with customers, based on the specifics of a particular region
- Controlled all marketing, sales, customer service activities, and tests
- In 10 months successfully launched sales and set up all business processes in the primary funnel in four new GEOs (Global, Germany, Korea, Turkey)
Deputy Head of Sales in Skysmart
Skyeng
07.2020 - 02.2021
- Successful launch in sales of new products of Skysmart (Russian language, physics, social studies, preschool)
- Built clear business processes and regulations for working on projects
- In total, I managed about 160 employees
Head of Sales in the Math Department
Skyeng
06.2019 - 06.2020
- During my work in this position, the sector took 6 times first place in the ranking of top sales among all sectors in the trial lesson department (there were 9 sectors in total at that time)
- Achievement of all set targets and KPIs
- During my work, 16 projects within the sector were successfully implemented
- Many of my employees have successfully continued their career growth within Skysmart and other companies (overall I managed 70+ employees)
Group Sales Lead
Skyeng
06.2018 - 06.2019
- Management of sales reps (discipline, achievement of all KPIs, development of sales reps according to PDP)
- My group was the first one, who started a test with Russian-speaking sales reps, who successfully sold English lessons without knowing the language
- 3 months after the start of the test, my group formed a separate sector of 7 groups of sales reps who do not speak Englisch, but my team was a top seller in all sales department
- Successfully implemented 5 major projects within the department
Director of Marketing And Business Development
Emerald NN
09.2016 - 05.2018
Founder
Lidiatravel (Travel agency)
03.2013 - 10.2016
- Organize individual tours all over the world
- Run all the business with 3 employees
- Visited 30 countries with clients
- Had VIP tours for top managers and famous writers
Personal Assistant to Chief Executive Officer
Barloworld Limited
01.2012 - 03.2013
Education
Specialist, Law -
Institute of Public Administration Moscow
Specialist, International Business -
Nizhny Novgorod State University of Architecture and Civil Engineering
12.2011
Semester abroad, International Business -
Cologne University of Applied Sciences
09.2011
Bachelor's degree, Economics -
Nizhny Novgorod State University of Architecture and Civil Engineering
09.2010
Skills
- Annual budget planning
- Business Ownership
- Start-up Ventures
- Revenue Management
- C-level executive
- Strategy development
- Scrum implementation
- Risk Management
- Project Management
Personal Information
Title: Head of International sales | C-level management | Chief Executive Officer in EdTech startups | B2B Sales | B2C Sales | Launch international markets | Scrum Master | Chief Operation Officer | B2B Consulting
Certification
CSM
CSPO
Languages
English
Proficient
C2
German
Elementary
A2
Timeline
Chief Operations Officer
UC AGILE
09.2023 - Current
Head of International Sales
GoIT Philippines
01.2023 - 07.2023
Regional Director of Operations
Novakid Inc
12.2021 - 01.2023
Head of new launches in Skyeng International
Skyeng
02.2021 - 12.2021
Deputy Head of Sales in Skysmart
Skyeng
07.2020 - 02.2021
Head of Sales in the Math Department
Skyeng
06.2019 - 06.2020
Group Sales Lead
Skyeng
06.2018 - 06.2019
Director of Marketing And Business Development
Emerald NN
09.2016 - 05.2018
Founder
Lidiatravel (Travel agency)
03.2013 - 10.2016
Personal Assistant to Chief Executive Officer
Barloworld Limited
01.2012 - 03.2013
Specialist, Law -
Institute of Public Administration Moscow
Specialist, International Business -
Nizhny Novgorod State University of Architecture and Civil Engineering
Semester abroad, International Business -
Cologne University of Applied Sciences
Bachelor's degree, Economics -
Nizhny Novgorod State University of Architecture and Civil Engineering
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