Chelsea Deuell
Mesa
Summary
Dedicated professional seeking a full-time position in a dynamic office environment that fosters growth and utilizes exceptional detail-oriented skills. Experienced advocate with a strong background in service delivery and client support, adept at resolving complex issues while ensuring high levels of client satisfaction and enhancing overall service quality. Committed to teamwork and adaptability, with a proven track record of achieving impactful results. Recognized for outstanding communication, problem-solving abilities, and a client-centered approach that drives success.
Overview
16
16
years of professional experience
Work History
Service Advocate
OptumCare
12.2019 - Current
- I work with members as well as providers to help them get information on member’s benefits as well as claim status. I answer questions and help with member concerns regarding their claims and processing. I am excellent at defusing escalations and getting to the root of customer problems.
- I consistently exceed at metrics and work hard to pass that information that I have learned on to others in my department.
- Fluent in Medicare and Medicare guidelines.
- I am proficient in Xcelys, NammNet, Facets, Genesis, NICE, and EnterpriseNow as well as basic office programs such as WORD, EXCEL, and POWERPOINT.
Customer Care Specialist
Consumer Cellular
06.2018 - 11.2019
- I was tasked with providing services and support to our customers. These services included processing payments, providing basic tech support, and answering questions and concerns regarding the customer’s bill and current plan. This all had to be thoroughly and quickly documented through our proprietary customer database software.
Supply Specialist
US Airforce
02.2010 - 06.2013
- I worked in global logistics where I monitored supplies for air bases all over the world. I maintained and communicated with our customers to ensure that they were receiving their product on time and in the condition they ordered, as well as worked with the shipping supplier to ensure that they were receiving the necessary paperwork and given adequate time to fill the demand.
Education
High School Diploma -
Arizona Agribusiness and Equine center
Mesa, AZ05.2009
Associate’s Degree - Paralegal Studies
Cerro Coso Community College
Rosamond, CA12.2016
Skills
- Detail oriented/ Thorough
- Works well under stress
- Dedicated
- Honest/ Reliable
- Courteous/ Professional
- Quick Learner/ Problem Solver
- Able to Multitask and adapt to both solo and team environments
- Complex Problem-solving
- Legal research
- Document filing
- Teamwork
- Problem-solving
Timeline
Service Advocate
OptumCare
12.2019 - Current
Customer Care Specialist
Consumer Cellular
06.2018 - 11.2019
Supply Specialist
US Airforce
02.2010 - 06.2013
Associate’s Degree - Paralegal Studies
Cerro Coso Community College
High School Diploma -
Arizona Agribusiness and Equine center
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