Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilahana Joe

Chinle,AZ

Summary

Dynamic and dedicated professional with extensive experience at Holiday Inn Hotel Sandton, excelling in customer service and cleaning techniques. Proven ability to enhance guest satisfaction through meticulous room maintenance and effective communication. Skilled in chemical handling and promoting a safe environment, consistently delivering exceptional results in high-pressure situations.

Offering can-do attitude and willingness to learn in housekeeping environment. Brings understanding of cleanliness standards and ability to quickly adapt to new cleaning techniques and routines. Ready to use and develop organizational and time management skills in crew member role.

Friendly and reliable with eye for detail and positive attitude. Understands importance of cleanliness and sanitation. Committed to creating welcoming and spotless environment for guests.

Skilled in maintaining impeccable cleanliness in hospitality setting, now looking to transition into new field. Developed expertise in efficient cleaning practices and attention to detail. Prepared to bring these transferrable skills to different professional environment.

As hospitality professional, skilled in maintaining cleanliness and order in guest rooms. Known for delivering quality service and ensuring customer satisfaction through meticulous attention to detail. Reliable team collaborator with focus on achieving results and adapting to changing needs. Possesses strong organizational and time management skills valued by employers.

Experienced with maintaining high standards of cleanliness and organization in guest rooms. Utilizes effective time management and attention to detail to ensure guest satisfaction. Track record of reliable teamwork and flexibility in meeting dynamic needs.

Professional with deep expertise in maintaining cleanliness and order in hospitality environments. Ensures high standards in all tasks, emphasizing teamwork and adaptability to meet changing needs. Skilled in time management, attention to detail, and customer service. Known for reliability and strong commitment to achieving results.

Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.

Skilled housekeeping with track record of providing clean and sanitary environments. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills.

Motivated Housekeeper with months of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials.

Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

2
2
years of professional experience

Work History

Housekeeping Room Attendant

Holiday Inn Hotel Sandton
09.2024 - 11.2024

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned over 20 rooms a day

Waitress Trainer

Dennys Restaurant
11.2022 - 08.2024
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Trained and mentored 42 new personnel hired to fulfill various roles.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 5%.

Education

High School Diploma -

Grad Solutions
Gilbert, AZ
02-2026

Skills

  • Customer service
  • Customer service-focused
  • Maintenance coordination
  • Room maintenance scheduling

Timeline

Housekeeping Room Attendant

Holiday Inn Hotel Sandton
09.2024 - 11.2024

Waitress Trainer

Dennys Restaurant
11.2022 - 08.2024

High School Diploma -

Grad Solutions
Lilahana Joe