Liliana Hernandez
Chandler
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
11
11
years of professional experience
Work History
Paraprofessional Special Education
Chandler Unified School District
Chandler
07.2019 - Current
- Instructional Supports.
- Assist teachers with lesson plans, presentations and activities.
- Help students with classroom materials and equipment.
- Classroom and administrative tasks.
- Maintain accurate students records and document progress, behavior, and data.
- Help manage classroom logistics, create a positive, inclusive learning environment.
- Collaboration.
- Work closely with the special education teacher and other staff to implement individualized education programs (IEPs).
- Collaborate with parents to discuss.
Religious Education Volunteer
St Mary Catholic Church
Chandler
01.2019 - 01.2022
- Religious education classes with supported children and families.
- Assisted with lessons, activities, and classroom organization.
- Making positive relationships with students and families from diverse cultural and linguistic backgrounds.
- Helped create a welcoming, respectful environment for all learners.
- Assisted in organizing community outreach events and activities.
Dietary Aide
Archstone Care Center
Chandler
05.2015 - 07.2019
- Perform defined work routines, using various dietary utensils, supplies and equipment as assigned by the dietary Manager.
- Meet scheduled meal and snack times.
- Follow cleaning schedules and performs cleaning duties as scheduled.
- Assists in arranging tray cards, loading food carts, and serving meals.
- Setting up dining room and serving residents.
- Wash and store dishes.
- Attend in service educational programs.
- Follow defined safety codes while performing all duties.
- Follow defined Infection Control Procedures.
- Understand facility fires and disaster plans; follow established procedures during drills and actual emergencies.
- Be knowledgeable of Federal, State, and Facility’s rules, regulations, policies and procedures.
- Perform other department duties or special assignment as directed by the Dietary Manager.
Education
Grand Cayon University - Chandler, AZ
Grand Cayon University
Chandler, AZ01.2021
Highschool Diploma - Chandler, AZ
Chandler High School
Chandler, AZ01.2016
East Valley Institute of Technology - Mesa, AZ
East Valley Institute of Technology
Mesa, AZ01.2016
Skills
- Strong Attention to Detail
- Partnership-Driven with Students and Staff
- Relationship Building with Diverse Backgrounds
- Bilingual in Spanish and English
- Student and Parent Centered Customer Service
- Adaptable in Fast-Paced Environments
- Calm, Professional Support in High-Stress Situations
Volunteer Experience
Religious Education Volunteer, St Mary Catholic Church, Chandler, AZ, 01/01/19, 12/31/22, Religious education classes with supported children and families., Assisted with lessons, activities, and classroom organization., Making positive relationships with students and families from diverse cultural and linguistic backgrounds., Helped create a welcoming, respectful environment for all learners.
Timeline
Paraprofessional Special Education
Chandler Unified School District
07.2019 - Current
Religious Education Volunteer
St Mary Catholic Church
01.2019 - 01.2022
Dietary Aide
Archstone Care Center
05.2015 - 07.2019
Grand Cayon University - Chandler, AZ
Grand Cayon University
Highschool Diploma - Chandler, AZ
Chandler High School
East Valley Institute of Technology - Mesa, AZ
East Valley Institute of Technology