Liliana Islas
Phoenix
Summary
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering dedication to hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
1
1
year of professional experience
Work History
Team Leader Manager
Hey Dudes
Glendale
03.2024 - Current
- Oversaw daily workloads and workflow for smooth operations.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
- Utilized project management software to track team tasks, deadlines, and accomplishments.
- Fostered positive employee relationships through communication, training, and development coaching.
- Ensured that deadlines were met by setting realistic goals.
Education
Bachelor of Science - Bachelor of Science in Business Administration
Grand Canyon University
3300 W Camelback Rd, Phoenix, AZ 8501705-2028
High School Diploma -
Glendale High School
6212 W Glendale Ave, Glendale, AZ 8530105-2024
Skills
- Team leadership
- Multitasking Abilities
- Teamwork and collaboration
- Customer focus
- Customer service
- Team building
- Employee training
Accomplishments
- Honors High School Diploma
- Honor Roll
Languages
Spanish
Professional
English
Native/ Bilingual
Affiliations
- Hiking
- Gym
Timeline
Team Leader Manager
Hey Dudes
03.2024 - Current
Bachelor of Science - Bachelor of Science in Business Administration
Grand Canyon University
High School Diploma -
Glendale High School
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