LILIANA MACIAS
phoenix
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Receptionist
Cute Smiles 4 Kids and Orthodontic
01.2023 - 12.2024
- Completed daily task including checking eligibility , Calling and confirming
- Checking in and out patients
- Scanning and Attaching paper work to patients file
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Bath and body works
01.2022 - 01.2023
- Company Overview: (ranger outlet)
- Greeting with a positive attitude every morning and night
- Answering phone calls for online order customer services
- Cashier
- Communicating with customers and guiding them into the right direction
- Learning about new scents and fragrances
- (ranger outlet)
Education
High school diploma -
Raymond S.Kellis Highs School
01.2022
Skills
- Communication skills
- Organization
- Goal setting
- Multitasking ability
- Verbal and written communication
- Appointment scheduling
- Typing speed
- Meeting preparation
- Time management
- Telephone skills
- Data entry
- Calendar management
Words To Describe Myself
- Respectful
- Reliable
- Responsible
- Trustworthy
- professional
- humble
- adaptable
- helpful
- cooperative
Languages
Spanish
Full Professional
Timeline
Receptionist
Cute Smiles 4 Kids and Orthodontic
01.2023 - 12.2024
Bath and body works
01.2022 - 01.2023
High school diploma -
Raymond S.Kellis Highs School
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