Summary
Overview
Work History
Education
Skills
Timeline
Generic

LILIANA NEWKIRK

Buckeye

Summary

Customer-focused Eyewear Specialist with ten years of experience meeting client vision needs and embracing store's business goals. Exceptional listening skills resulting in long-term customer relationships. Dedicated to attentive customer care resulting in correct eyewear choices and satisfied, repeat customers. Expertise includes conducting eye tests, collecting measurements and documenting patient histories to complete smooth and efficient appointments. Successful at collaborating to meet patient needs and provide optimal eye care. Desire to take on new position with growing team at Target Optical. Positive and upbeat Dispensing Optician proficient in different types of glasses and contacts. Accomplished helping customers select corrective devices that meet unique needs. Hardworking,reliable, organized, proactive and punctual. Outgoing and friendly with strong drive to succeed. Passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Builds strong relationships, satisfies needs and handles high-volume workloads.

Overview

10
10
years of professional experience

Work History

Optician Assistant

Walmart
Buckeye
08.2015 - Current
  • Sold and recommended eyewear products, merchandise and services in retail in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences. Verified proper fit to customers satisfaction.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, pupillary distance and pantoscopic tilt.
  • Resolved customer complaints and adjusted and repaired customer eyewear.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Communication with customers and vendors and maintained office equipment.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Problem-Solving
  • Contact Lens Demonstration
  • Eyeglass Care Education
  • Verbal and Written Communication
  • Data Verification
  • Provider Training
  • People Skills
  • Product and service recommendations
  • Frame repair
  • Billing processing
  • Patient history documentation
  • Work order preparation
  • Customer service
  • Supply and equipment ordering
  • Appointment scheduling
  • Bilingual communication

Timeline

Optician Assistant

Walmart
08.2015 - Current

High School Diploma -

Penn Foster Career School
LILIANA NEWKIRK