Liliane Mofor
Gilbert,AZ
Summary
Professional liaison with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Expertise in conflict resolution, project management, and strategic planning. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Science Liaison
CSL Seqirus
04.2021 - Current
- Establish, maintain, and manage strong relationships with infectious disease specialists, pediatricians, family medicine, researchers, and public health providers
- Facilitate scientific exchange, effectively respond to medical inquiries, and gather insights to refine and support medical strategies
- Cultivate strong relationships and enhance collaboration with cross-functional colleagues
- Collaborate effectively and demonstrate leadership and teamwork with peers, internal and external stakeholders that inspire alignment and partnership on a shared vision or strategy
- Create and execute territory plans thus expanding outreach in alignment with company goals
- Identify and support research opportunities for potential investigator-initiated studies, including grants for grassroots initiatives
- Keeps abreast of current and evolving US healthcare policies, the potential impact on key customer segments, health economics/outcomes research, public health and comparative effectiveness research
- Maintain effective and appropriate communication and collaboration among Medical Affairs colleagues, and other stakeholders throughout the company and serve as a project lead as assigned by the Medical leadership
- Collected, arranged, and input information into database system.
- Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
- Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
- Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
MSL Consultant
Global Bridge Pharmaceuticals
01.2020 - Current
- Established and built a repository of KOLs
- Presented evidence-based guidelines to HCPs on a variety of therapeutic areas
- Identified opportunities for gaps in care
- Provided MTM as needed and referral for second opinions
- Identified, and developed ongoing professional relationships with pertinent stakeholders
- Engaged in scientific dialogue and utilized resources to educate and deliver impactful presentations
- Provided clinical support and medical information for product portfolio within the Company’s regulatory and compliance standards
- Recognized strategic market opportunities and communicated to internal stakeholders
- Supported formulary management, by providing therapeutic options within company therapeutic areas and training workshops for pharmacists and medical providers with information on current trends of evidence-based practices
Director of Clinical Pharmacy Services
San Carlos Apache Healthcare Corp.
04.2018 - 04.2021
- Oversaw inpatient and outpatient pharmacy operations with over 80% being Medicaid beneficiaries
- Responsible for hiring pharmacists and technicians
- Conducted performance evaluations and development of pharmacy staff
- Created healthcare initiatives and collaborated with cross-functional teams to implement these initiatives to improve patients’ quality of life
- Exhibited multi-tasking, project management and execution skills
- Build, established, and maintained professional relationships with external stakeholders by serving as chair of the P&T
- Worked in a matrix management environment in collaboration with senior leadership, providers, data analytics, and key stakeholders to provide the most appropriate support needed by bridging the communication gap for improved patient care
- Formulated administrative plans, managed pharmacy operations, managed contracts, financial management, and clinical initiatives ensuring the highest quality service and cost-effective pharmaceutical care in alignment with established professional, regulatory, and governmental standards
- Led initiated, planned with a cross-functional team to successfully implement public health initiatives with positive outcomes, involved in 340B drug pricing, to deliver the best care at affordable costs using innovative technology
Managed Care Pharmacist
Prime Therapeutics & United Healthcare
11.2016 - 11.2017
- Provided quick turn-around time (24 hours) for prior authorizations/appeals on rejected prescription claims
- Consulted with pharmacists, nurses, and providers to quickly resolve the challenge so patient can continue therapy with limited interruptions in treatment
- Conducted Drug Utilization Review (DUR) activities, MTM, and other integrated programs with medical management, managed and evaluated therapeutic drug interventions ensuring regulatory compliance
- Designed comprehensive risk-based managed care programs; medication adherence strategies and utilization management, to provide the most efficient care in a cost-effective manner for the Medicaid beneficiaries
- Collaborated across departments to ensure alignment with company goals and growth strategies, to drive clinical guideline improvements and increase transparency
Pharmacy Manager
CVS Health
08.2006 - 11.2016
- Grew the CVS brand in the MN market by collaborating with HCP, community leaders, to identify community health needs creating healthcare initiatives to build rapport
- Responsible for hiring, training, and acquiring pharmacy personnel
- Identified, tracked, and assessed key performance metrics to improve patient care while taking care of staff needs
- Provided updates to pharmacy staff
- Served as scientific and clinical expert, engaging providers and patients with recommendations on the appropriate storage, dosage, and use of prescription and non-prescription medications
- Managing thousands of beneficiaries on Medicaid, identifying gaps in care, designing and implementing efficient solutions to complex patient challenges in accordance with CMS regulations and policies
- Collaborated with community leaders to run over 100 quality clinical outreach programs (immunizations, adherence calls, clinical presentations on the influenza vaccine, Brown Bag Days, Drug Take-Back, etc.) to improve care for our members
- Performed the primary functions to provide consultation-presentation, implement, and evaluate outcomes of programs
- Achieved and maintained a customer satisfaction rate of 90%, and 30% success on weekly adherence calls
Education
Doctor of Pharmacy -
Shenandoah University
Winchester, VA05.2006
Master of Business Administration -
Shenandoah University
Winchester, VA05.2006
Bachelor of Science - Biology
Metropolitan State University
St. Paul, MN05.2002
Skills
- Scientific & Managed Care Expertise
- Relationship Management
- Verbal communication and Presentations
- Multidisciplinary collaborative and strategic partnerships
- Assertiveness
- Mediation skills
- Influencing skills
- Project planning
- Complex problems analysis
- Performance reporting
- Community outreach
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
Certification
- Licensed Pharmacist, Minnesota
- Licensed Pharmacist, Arizona
- Health Outcomes & Pharmacoeconomic Research Certificate, University of AZ
- Fundamentals of Managed Care Pharmacy Certificate Program, Academy of Managed Care Pharmacy
- Value-Based Contracting E-Learning Program, Academy of Managed Care Pharmacy
- AzPA Pain Management Certification, Arizona Pharmacy Association
- APhA Substance Abuse and Pain Management certification, American Pharmacists Association
- APhA Certification of Immunization, American Pharmacists Association
Professional Highlights
- Immunization Awareness, Developed and Led 'Operation Take a Pinch, save a Life,' with the goal of providing the most cost-effective method to staying healthy- by immunizations. Surpassing our goal by 41% compared to the same quarter in 2019.
- Best-in-Class Pharmaceutical Care, Introduced Medication Therapy Management (MTM) to eliminate key gaps in care and improve patient understanding and awareness; improved medication adherence by 15%.
- Nephrology Program Excellence, Co-founded the Renal Pharmacy Program with 150+ patients on dialysis across 3 dialysis facilities, successfully increasing dedication adherence leading to improved phosphate levels in 55% of patients.
- Improved Opioid Stewardship, Led project to procure the SAMHSA Tribal Opioid Response (TOR) Grant ($800,000) and create the Opioid Stewardship Program, winning the National Indian Health Phoenix Area Local Impact Award for 2019.
- Antimicrobial Stewardship Program, Initiated, planned, created guidelines, policies, and other monitoring and intervention strategies for antimicrobial use.
- Innovative Hepatitis C Treatment, Coordinated effort to implement a pharmacy-run Hepatitis C Clinic after successfully treating the first twenty-six patients – 100% cure rate.
- Health Outreach Program, Expanding access to healthcare by providing education and awareness of disease states and medications.
Affiliations
- APhA
- AMCP
- ASHP
- AzPA
- ASCP
- CAMPhA
Timeline
Medical Science Liaison
CSL Seqirus
04.2021 - Current
MSL Consultant
Global Bridge Pharmaceuticals
01.2020 - Current
Director of Clinical Pharmacy Services
San Carlos Apache Healthcare Corp.
04.2018 - 04.2021
Managed Care Pharmacist
Prime Therapeutics & United Healthcare
11.2016 - 11.2017
Pharmacy Manager
CVS Health
08.2006 - 11.2016
Doctor of Pharmacy -
Shenandoah University
Master of Business Administration -
Shenandoah University
Bachelor of Science - Biology
Metropolitan State University
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