Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

LILIBET MEDINA

Phoenix

Summary

Dynamic Patient Benefits Representative with extensive experience at Arizona Oncology Associates, adept at financial counseling and insurance verification. Proven ability to advocate for patients while ensuring compliance and confidentiality. Skilled in data entry and communication, consistently enhancing patient satisfaction and streamlining referral processes. Multilingual support enhances service delivery in diverse environments.

Overview

18
18
years of professional experience

Work History

Patient Benefits Representative

Arizona oncology associates
Goodyear
07.2020 - Current
  • Assist patients with financial counseling and insurance benefits, explaining costs, out-of-pocket expenses, and eligibility for financial aid, while also evaluating additional resources.

Administrative Assistant

Arizona Oncology Associates
Goodyear
03.2016 - 05.2020
  • Support staff and managers on various tasks, prepare letters and communications and greet guests
  • Work closely with Operations Manager on office and procurement needs, catering and meeting preparation
  • Create, maintain and track key information using computer applications

Ministry Secretary

La Voz de la Esperanza
Riverside
04.2014 - 03.2016
  • Answering incoming phone calls
  • Processing all outgoing mail
  • Assisting with editing of radio broadcasts
  • Providing customer service

Referral Coordinator

Health Point
Federal Way
03.2012 - 07.2013
  • Maintained and processed referral requests
  • Called patients to confirm medical information
  • Obtained prior authorizations
  • Worked closely with doctors and medical staff to provide the best quality customer service

Referral Coordinator & Medical Interpreter

St. Joseph’s Hospital & Medical Center
Phoenix
07.2007 - 07.2011
  • Oversaw patient medical records
  • Processed all referral requests
  • Worked with insurance companies to ensure coverage
  • Obtained prior authorizations
  • Answered incoming referral calls
  • Provided doctors with medical translation and assistance for Spanish speaking patients

Education

Clinical Health Coach -

01.2016

Advanced Medical Interpreter Certification (CHW) -

St. Joseph’s Hospital and Medical Center
01.2011

Medical Interpreter Certification -

Phoenix Children’s Hospital
01.2004

Medical Assistant Program -

Long Medical Institute
01.1996

Diploma -

Dr. Pila High School
01.1985

Skills

  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Visio
  • Microsoft PowerPoint
  • Concur
  • Athena
  • IknowMed Generation2
  • NextGen
  • Insurance verification
  • Financial counseling
  • Patient advocacy
  • Data entry
  • Customer service
  • Referral management
  • Communication skills
  • Attention to detail
  • Problem solving
  • Conflict resolution
  • Time management
  • Microsoft Office
  • Confidentiality compliance
  • Multilingual support
  • Benefits administration
  • Insurance expertise
  • Verbal and written communication
  • Written and oral communication
  • Special projects
  • Benefits explanation
  • Healthcare benefits

Timeline

Patient Benefits Representative

Arizona oncology associates
07.2020 - Current

Administrative Assistant

Arizona Oncology Associates
03.2016 - 05.2020

Ministry Secretary

La Voz de la Esperanza
04.2014 - 03.2016

Referral Coordinator

Health Point
03.2012 - 07.2013

Referral Coordinator & Medical Interpreter

St. Joseph’s Hospital & Medical Center
07.2007 - 07.2011

Clinical Health Coach -

Advanced Medical Interpreter Certification (CHW) -

St. Joseph’s Hospital and Medical Center

Medical Interpreter Certification -

Phoenix Children’s Hospital

Medical Assistant Program -

Long Medical Institute

Diploma -

Dr. Pila High School

References

Available upon request

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