Lilie Graham
Phoenix
Summary
I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet personal and team goals. I am also an engaging entertainer with natural ability for providing fun and an unforgettable guest experience. I guarantee to display outgoing personality and customer engagement that fosters a safe and fun atmosphere while meeting all venue objectives.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Applebee's Neighborhood Grill & Bar
05.2019 - 05.2021
- Processed orders and sent to kitchen employees for preparation.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships amongst customers and staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers questions, recommended items, and took order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Created lasting memories and relationships with my regular customers.
- Served guests politely and promptly with food and beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Marketed and upsold new menu and drink items.
Crew Member
Braums Ice Cream And Dairy
01.2017 - 05.2019
- Trained new team members on techniques and procedures.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders quickly and in and organized motion,
- Delivered outstanding customer service to guests by helping to creatively problem solve.
- Checked on dining areas regularly to clean up spills, wipe down tables and restock stations.
- Prepared food orders sanitarily, and organized to-go window.
- Took orders, prepared meals, and collected payments in various forms.
Cashier Team Lead
United Supermarkets
08.2019 - 11.2021
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays monthly with fresh products and merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed cash and card returns.
- Assisted customers by answering questions related to products, and product placement.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked and reorganized shelves keeping aisles organized and products up to date.
- Trained new employees and helped them to develop proper techniques for maximized team efficiency.
- Fulfilled online orders.
- Created positive relationships with customers and my coworkers.
Budtender
Star Buds
06.2021 - 12.2021
- Restocked supplies and arranged displays.
- Provided exceptional customer service and memorable shopping experiences to all retail customers.
- Weighed in all bud before and after EVERY shift recording exact weights.
- Answered customer questions about products and services educating them with knowledge and facts about qualities and effects of our products.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Marketed new products and deals through present social media accounts.
- Prioritized helping customers over completing other tasks in store.
- Listened to customer needs and desired effects to identify and recommend various products.
- Labeled and packed joints, bud, edibles; etc.
- Created and maintained relationships with each individual.
Budtender
TRPZ Bud Boutique
12.2021 - 08.2022
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Conducted demonstrations to highlight features and product options.
- Created marketing content for products and new inventory daily.
- Conducted inventory and created prices for products.
- Labeled and pre-packaged joints and flower.
- Greeted each customer with a positive, welcoming attitude.
- Contributed to team success by sharing product knowledge and expertise with coworkers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Educated customers on responsible THC use and consumption.
- Handled returns, daily totals, and kept accurate cash drawer DAILY.
- Created lasting memories and relationships with my regular customers and coworkers.
- Opened, shelved and merchandised new products in visually appealing and organized displays.
Restaurant Server
Backdoor Steakhouse
08.2021 - 12.2021
- Processed orders and sent to kitchen employees for preparation.
- Prepared and inspected dishes and utensils for cleanliness.
- Handled customer complaints professionally, resolving issues appropriately to maintain a positive dining experience.
- Arranged and prepared tables for customers to offer memorable experiences to guests to therefore repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold items such as appetizers and mixed drinks to enhance sales numbers.
- Promoted a safe working environment by adhering to food safety standards and practices.
- Checked guests' identification before serving alcoholic beverages.
- Managed cash and credit transactions accurately with attention to detail, minimizing errors.
Restaurant Server
Saltfork Drafthouse
01.2021 - 06.2022
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Created warm relationships with my regular customers.
- Trained new employees on proper techniques and food safety procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Worked diligently to keep all customers happy regardless of wait times.
- Educated myself on all menu items and preparations to give my guests a full dining experience.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Restaurant Manager
New York Bagels And Bialys
06.2022 - 01.2023
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Held a positive attitude to create a safe and supportive environment for my staff and customers.
- Created staff schedules.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Promoted a positive work environment through offering creative problem solving solutions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Created a healthy bond amongst my staff for a more positive and uplifting work experience as well as environment.
- Trained new hires with effective and proper techniques to ensure quality service amongst all service staff.
- Delivered and packaged wholesale orders to offsite customers weekly.
- Organized and set up special events or banquets for holiday parties or religious ceremonies.
- Fulfilled online orders through grubhub, doordash; etc.
- Coordinated catering services for private events, delivering memorable experiences.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend, and holiday shifts.
Entertainer
Cheetahs Gentlemen's Club
01.2023 - Current
- Created choreography for individual performances.
- Managed scheduling effectively while balancing multiple engagements simultaneously without compromising quality or punctuality.
- Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Use marketing strategies to encourage business and cash flow.
- Utilized improvisation techniques to enhance shows.
- Fostered a positive work environment for fellow entertainers by offering constructive feedback and support during rehearsals or backstage preparations.
- Used social media to promote and build audience.
- Worked closely with DJs to curate appropriate playlists that complemented each performance''s theme or style.
- Assisted in promoting events on social media platforms, contributing to increased ticket sales and attendance rates.
- Developed innovative and creative routines to captivate audiences.
- Maintained a professional attitude and work ethic during long rehearsals and performances.
- Upheld a professional appearance by maintaining costumes, makeup, and hair to ensure consistency and visual appeal across all performances.
- Progressed quickly by mastering challenging choreography and routines.
- Adapted to various music genres and styles, showcasing versatility and broadening the range of diversity and availability.
- Creates a safe environment for customers to feel safe and comfortable.
- Exudes positive energy by using acts of kindness and words of affirmation to uplift myself and coworkers.
Education
Associate of Science - Behavioral Sciences
Western Oklahoma State College
Altus, OK05.2024
Skills
- Exemplary communication skills
- Stage presence
- Audience Engagement
- Multi-tasking
- Creative Problem Solving
- Goal-Driven
- Adaptable and Flexible
- Brand Promotion
- Exceeding Customer Expectations
- Honest and Dependable
- Discussing cannabis
- Customer Education
Timeline
Entertainer
Cheetahs Gentlemen's Club
01.2023 - Current
Restaurant Manager
New York Bagels And Bialys
06.2022 - 01.2023
Budtender
TRPZ Bud Boutique
12.2021 - 08.2022
Restaurant Server
Backdoor Steakhouse
08.2021 - 12.2021
Budtender
Star Buds
06.2021 - 12.2021
Restaurant Server
Saltfork Drafthouse
01.2021 - 06.2022
Cashier Team Lead
United Supermarkets
08.2019 - 11.2021
Restaurant Server
Applebee's Neighborhood Grill & Bar
05.2019 - 05.2021
Crew Member
Braums Ice Cream And Dairy
01.2017 - 05.2019
Associate of Science - Behavioral Sciences
Western Oklahoma State College
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