Lillian Zimmerman
CHANDLER
Summary
Dynamic leader with extensive experience at Bank of America, excelling in regulatory compliance and risk assessment. Proven track record in managing high-performing teams and enhancing testing processes. Adept at data analysis and capacity planning, driving significant improvements in service delivery and operational efficiency. Committed to fostering talent and achieving organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
SVP, Testing Team Manager
Bank of America
CHANDLER
07.2007 - Current
- Support First Mortgage, Home Equity, and Custom Mortgage, Random, Vendor, and Targeted Testing. HLCT executes independent testing to evaluate adherence to the Home Loan Mortgage business processes, including all originations.
- Support 23 First Mortgage, Home Equity, and Custom Mortgage Tests.
- Support 17–19 testers with coaching, recognition, and feedback to foster strengths and skills.
- Manage team metrics and service level agreements (SLAs).
- Work with Test Owners, LOB Leadership, and Credit Risk.
- Capacity planning to determine FTEs and the ability to complete work.
- Support the end-to-end testing process, controls, and metrics internally and externally.
Account Executive
Fremont Investment and Loans
CHANDLER
02.2005 - 07.2007
- Work with mortgage brokers selling loan products.
- Underwriting borrowers' loan profiles to ensure they adhere to standards.
- FHA, conforming, and non-conforming loan products.
- Calculate income documents (W-2 and tax returns), assets, credit, and appraisal reviews accurately and precisely.
- Interpret all policy and program procedures
Senior Mortgage Underwriter
Stonecreek Funding
Scottsdale
06.2003 - 06.2005
- Determine creditworthiness and the risk associated with the borrower.
- Perform credit, income, asset, and appraisal risk assessments.
- Interpret all internal and external policies and procedures provided by all agencies.
- Manually underwrote every loan to adhere to policy and procedures.
- Lending authority up to $2.5 million.
Operations Manager
Conseco Finance
Tempe
03.2000 - 02.2003
Mortgage Underwriter
CitiFinancial
Phoenix
06.1998 - 03.2000
Skills
- Regulatory compliance
- Risk assessment
- Project management
- Team leadership
- Data analysis
- Capacity planning
Certification
- DE CHUMS
Timeline
SVP, Testing Team Manager
Bank of America
07.2007 - Current
Account Executive
Fremont Investment and Loans
02.2005 - 07.2007
Senior Mortgage Underwriter
Stonecreek Funding
06.2003 - 06.2005
Operations Manager
Conseco Finance
03.2000 - 02.2003
Mortgage Underwriter
CitiFinancial
06.1998 - 03.2000
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