Lillie Williams

Hostess – Upscale Italian Restaurant

• Warmly greeted guests and managed reservations, waitlists, and seating to ensure a smooth and enjoyable dining experience.
• Balanced guest flow by coordinating with servers, bartenders, and kitchen staff in a high-volume, fine-dining environment.
• Provided professional customer service, addressing guest needs, special requests, and concerns with poise and efficiency.
• Maintained a polished, organized front-of-house area and presented a refined, hospitable demeanor aligned with upscale service standards.
• Assisted with phone inquiries, and event bookings while multitasking during peak dining hours.

To-Go Server – Upscale Italian Restaurant

• Managed high-volume takeout operations, ensuring accurate order entry, packaging, and timely pickup for guests.
• Provided elevated customer service consistent with fine-dining standards through phone interactions, order confirmations, and guest communication.
• Coordinated with kitchen staff to monitor order progress and resolve issues quickly during peak hours.
• Maintained organization of the to-go station, including payment processing, order staging, and quality checks.
• Delivered a polished, professional guest experience by ensuring all items, modifications, and special requests were prepared correctly.

Team Member – Customer Service (4 Years)

• Delivered friendly, efficient service in a fast-paced environment, assisting hundreds of customers weekly.
• Handled orders, prepared menu items, and maintained high product quality and cleanliness standards.
• Managed cash register transactions with accuracy and responsibility.
• Resolved customer concerns calmly and professionally to ensure a positive experience.
• Trained new employees, supported team communication, and contributed to smooth daily operations.

Retail Sales Associate – PacSun

• Delivered friendly, fashion-focused customer service by assisting shoppers with product selections, sizing, and styling advice.
• Maintained store appearance through restocking, merchandising, and organizing sales floors according to brand standards.
• Operated the POS system accurately, processing purchases, returns, and exchanges.
• Met and exceeded daily sales goals by promoting new arrivals, sales, and rewards programs.
• Collaborated with team members to ensure smooth store operations, especially during peak hours and seasonal sales.
• Assisted customers in product selection and provided exceptional service to enhance shopping experience.