Lilly Silva
Phoenix
Summary
Reliable and personable hospitality professional with experience in fast paced restaurant and lounge environments. Known for exceptional service, attention to detail, and the ability to multitask efficiently under pressure. Dedicated to ensuring guests have memorable and enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Eggstacy
08.2025 - 01.2026
- Managed multiple tables efficiently in a fast paced brunch rush
- Pre bussed and reset tables quickly for high turnover
- Have strong knowledge of menu items, specials, and allergens
- Stay composed and positive under pressure during peak hours
Server
Molcaxete Cocina Mexicana
Phoenix
07.2025 - 01.2026
- Take and serve drink orders, ensuring accuracy and timeliness in a busy setting.
- Upsell cocktails and appetizers to boost check averages.
- Greet and seat guests with professionalism and warmth, enhancing first impressions.
- Maintained clean, organized front of house environment while managing waitlist and reservations.
Server
Mellow Mushroom Pizza Bakers
Phoenix
10.2023 - 07.2025
- Delivered exceptional service to guests in a high volume dining atmosphere.
- Resolved guest concerns quickly, maintaining high customer satisfaction.
- Trained new staff in customer service standards and restaurant procedures.
- Ensured cleanliness and organization in front of house at all times.
Server
Sugarcane Lounge
Phoenix
10.2024 - 02.2025
- Managed multiple tables efficiently, ensuring all guests' needs were met promptly.
- Provided attentive and friendly service in a high energy nightlife environment.
- Promoted specialty drinks and bottle service, increasing nightly sales.
- Maintained composure and professionalism in a fast paced, late night setting.
- Resolved guest concerns quickly and professionally to ensure customer satisfaction and repeat business.
Education
Moon Valley High School
Phoenix, AZ05-2019
Skills
- High Volume Service
- Guest Retention
- POS & Cash Handling
- Upselling Techniques
- Multitasking Under Pressure
- Conflict Resolution
- Friendly & Professional Demeanor
Timeline
Server
Eggstacy
08.2025 - 01.2026
Server
Molcaxete Cocina Mexicana
07.2025 - 01.2026
Server
Sugarcane Lounge
10.2024 - 02.2025
Server
Mellow Mushroom Pizza Bakers
10.2023 - 07.2025
Moon Valley High School