Lilly Surface
Tempe
Summary
I have grown up all my life in Boulder Colorado and attended a High School called Fairview High School where i recieved my High School Degree. I have worked in restaurants as well as retail, and have volunteer experience as well. I was apart of my High School's Student Council from August 2021- May 2022, as well as being apart of a Charity called Women's National Charity League. Throughout the Charity League, I was the President of my class for a year where I led group meetings, came up with team bonding events, and volunteered at homeless shelters and much more. I am now attending Arizona State University where I plan on getting my degree in Business Entrepreneurship.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
The Boulder Cork
10.2023 - 12.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Stocker
Ulta Beauty Inc.
03.2021 - 02.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
High School Diploma -
Arizona State University
Tempe, AZ05-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Assertiveness
- Handling complaints
- Relationship building
- Coordinating tasks
- Table bussing
Timeline
Restaurant Hostess
The Boulder Cork
10.2023 - 12.2024
Stocker
Ulta Beauty Inc.
03.2021 - 02.2022
High School Diploma -
Arizona State University
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