Lily Gillmor
Mesa
Summary
Dependable and motivated professional seeking a challenging role in a dynamic work environment. Skilled in administration, customer service, POS systems, and computer software management, with a strong track record of providing exceptional support and communication to clients and colleagues.
Overview
12
12
years of professional experience
Work History
Maitre D'
Common Ground Culinary
Scottsdale, AZ
12.2024 - Current
- Supervised front-of-house operations, ensuring seamless service and guest satisfaction.
- Addressed customer concerns promptly, fostering positive relationships and repeat visits.
- Collaborated with kitchen staff to coordinate menu offerings and special events.
- Trained and mentored new team members on service standards and best practices.
Office Manager
Saguaro Ranch Luxury Assisted Living Home
01.2022 - 01.2023
- Managed resident records to ensure compliance with confidentiality and retention regulations.
- Communicated with residents, families, and staff to address concerns and resolve conflicts, fostering a positive living environment.
- Collaborated with healthcare and insurance professionals to ensure timely and quality care for residents.
- Generated invoices to maintain accurate financial records and facilitate payment collection.
Room Control Coordinator
Westin La Paloma Resort & Spa
01.2016 - 01.2022
- Processed reservations, changes, and cancellations, ensuring timely confirmations.
- Clerical and administrative tasks including daily comp reports, arrival reports, and the auditing of extensive change reports.
- Maintained professional relationships with multiple high-level clients including the UofA Men’s basketball program, Swarovski Crystals, Raytheon and others.
- Generated over $100k in extra revenue from upselling rooms and packages.
Receptionist
That's The Spot Chiropractic
01.2015 - 01.2016
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between patients and chiropractic staff, ensuring seamless operations.
- Utilized electronic health record systems for accurate patient documentation and data entry.
- Assisted in maintaining a welcoming environment, addressing patient inquiries promptly and professionally.
Education
Santa Rita High School
Tucson, AZ12-2011
Skills
- Exceptional written and verbal communication
- 15 years of customer service expertise
- Anticipates client needs
- Meticulous organizational skills
- Filing and paper management
- Self-motivated and detail-oriented
- Works well in a team setting
- Eager to learn
Timeline
Maitre D'
Common Ground Culinary
12.2024 - Current
Office Manager
Saguaro Ranch Luxury Assisted Living Home
01.2022 - 01.2023
Room Control Coordinator
Westin La Paloma Resort & Spa
01.2016 - 01.2022
Receptionist
That's The Spot Chiropractic
01.2015 - 01.2016
Santa Rita High School