Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lily Pilastro

Flagstaff,AZ

Summary

Volunteering allowed me to contribute in volunteer capacity becoming professional and experienced. I was skilled in team collaboration while always being adaptable to changing needs, very focused on achieving impactful results. Allowed me to instill strong communication, organizational, and interpersonal skills, ensuring reliable support and effective work. Property management required someone who is detail-oriented and organized. I was effective at managing personnel, inquiries, complaints. Dedicated to ensuring a satisfactory stay for the clients. Hospitality prepared for seamless guest experiences and high-level service in a fast workplace. It proved my ability to maintain a warm, welcoming atmosphere and manage guest interactions efficiently. The role showed how to be a true reliable team player with flexibility and strong focus on collaborative success. The service being great for the guests was my main priority.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Volunteer

Mom's Pantry
08.2019 - 12.2025
  • Assisted with planning and organization
  • Maintained clean, neat, and operational facilities to serve the program's needs.
  • Sorting and preparing 100+ food packs to guarantee the families were getting everything they needed

Private Property Manager

Private Owners
03.2020 - 08.2024
  • Once weekly house checks along with customer concerns throughout the week if communicated.
  • Handling the tenant complaints and giving solutions as well as support services.
  • Assisted homeowners with stocking and restocking supplies to ensure each guest enjoys their stay when booking through Airbnb
  • Light housekeeping before guest arrival to create a safe environment for clients

Hostess

Cold Beers and Cheeseburgers
12.2023 - 06.2024
  • Greeting guests and answering phones with any questions and concerns of customers.
  • Strategically seating customers according to the server section for most satisfaction in a high paced environment.
  • Established professional rapport with customers to ensure an increase in customer satisfaction.
  • Assisted staff in peak hours with any side work that is needed.

Education

Bachelor of Science - Criminology & Criminal Justice

Northern Arizona University
Flagstaff, AZ
05.2028

High School -

Saguaro High School
Scottsdale, AZ
05.2024

Skills

  • Customer Service Skills
  • Adaptable
  • Communicative Skills
  • Organization
  • Critical Thinking
  • Time Management
  • Restaurant experience
  • Property management

Certification

Food Handlers License

Timeline

Hostess

Cold Beers and Cheeseburgers
12.2023 - 06.2024

Private Property Manager

Private Owners
03.2020 - 08.2024

Volunteer

Mom's Pantry
08.2019 - 12.2025

Bachelor of Science - Criminology & Criminal Justice

Northern Arizona University

High School -

Saguaro High School
Lily Pilastro