Lily Thomas
San Tan Valley
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
8
8
years of professional experience
2022
2022
years of post-secondary education
Work History
Assistant Manager
Taco Bell
Queen Creek
06.2021 - Current
- Ensured cleanliness and safety standards were upheld throughout the restaurant.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Proposed or approved modifications to project plans.
- Handled placing money orders for the store
Server
Native Grill & Wings
San Tan Valley
09.2017 - 07.2021
- Provided prompt and friendly service in a fast-paced restaurant environment.
- Took customer orders accurately and efficiently using point-of-sale systems.
- Delivered food and beverages to tables while ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new staff on service standards and menu items.
- Handled cash transactions and processed payments with attention to detail.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Poston Butte High School
San Tan Valley, AZSkills
- Customer service
- Team building
- Employee training
- Staff recruitment
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Task delegation
- Employee engagement
- Verbal and written communication
- Strategic planning
- Team leadership
- Inventory control
References
References available upon request.
Timeline
Assistant Manager
Taco Bell
06.2021 - Current
Server
Native Grill & Wings
09.2017 - 07.2021
Poston Butte High School