Lily Wood
San Tan Valley
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Buena Vista Health & Recovery. Skilled in patient registration and appointment scheduling, coupled with exceptional organizational abilities and a commitment to maintaining patient confidentiality. Demonstrates strong collaboration skills and a knack for multitasking, significantly improving service delivery and operational efficiency.
Overview
2
2
years of professional experience
Work History
Intake Receptionist
Buena Vista Health & Recovery
04.2023 - 07.2023
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Participated in ongoing training opportunities to stay current on industry best practices and enhance overall job performance.
- Handled high call volume to address patient concerns, schedule appointments, and provide information on services offered.
- Optimized patient intake process with effective communication, accurate data entry, and timely followups.
- Maintained a calm and comforting manner to help support an incoming patient's needs and concerns.
- Took and recorded all needed vitals, swabs, and specimen samples; as well as tested said samples.
Sales Desk Assistant
Harley Davidson Inc
07.2022 - 02.2023
- Assisted in inquiries and improved customer satisfaction by providing timely and accurate information.
- Ensured confidentiality of sensitive information through secure storage methods and adherence to company policies.
- Completed daily logs for management review.
- Organized and maintained office supplies for effective resource management.
- Created and maintained filing systems to enhance information retrieval.
- Supported administrative team to meet deadlines and operational goals.
- Updated records and documents to keep information current and accessible.
- Assisted in data entry tasks to ensure data accuracy and availability.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
Store Associate
San Tan Livestock
04.2022 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
Shift Leader
Dunkin' Donuts
11.2021 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Host/Expo Runner/Server
Vero Chicago Pizza
02.2021 - 12.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
Education
High School Diploma -
American Leadership Academy
San Tan Valley05-2021
No Degree -
Seton Catholic Preparatory
Chandler, AZ05-2021
Skills
- Patient confidentiality
- Appointment scheduling
- Initiative-taking
- Strong organization
- Patient registration
- Medical terminology
- Data entry proficiency
- Document management
- Collaboration
- Customer service
- Time management
- Multitasking
- Adaptable and flexible
- Organizational skills
Timeline
Intake Receptionist
Buena Vista Health & Recovery
04.2023 - 07.2023
Sales Desk Assistant
Harley Davidson Inc
07.2022 - 02.2023
Store Associate
San Tan Livestock
04.2022 - 12.2022
Shift Leader
Dunkin' Donuts
11.2021 - 06.2022
Host/Expo Runner/Server
Vero Chicago Pizza
02.2021 - 12.2021
High School Diploma -
American Leadership Academy
No Degree -
Seton Catholic Preparatory
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