Linda Kearney
Prescott
Summary
Dynamic professional with a proven track record in service excellence at Fiber Creek Yarn Shop, enhancing customer satisfaction through effective product recommendations. Skilled in analytical problem-solving and time management, I foster strong relationships that drive repeat business and contribute to increased sales revenue. Committed to delivering exceptional results in fast-paced environments.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
36
36
years of professional experience
Work History
Sales Associate and Instructor
Fiber Creek Yarn Shop
02.2023 - 07.2025
- Assisted customers in product selection and provided exceptional service.
- Maintained knowledge of current promotions to enhance customer purchasing decisions.
- Operated point-of-sale systems accurately for transactions and returns.
- Organized merchandise displays to optimize store layout and attractively showcase products.
- Handled inventory management tasks, including stocking shelves and tracking product availability.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Taught classes building strong rapport with customers and assisted them picking approprite products for th
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Emergency Room Medical Scribe
Yavapai Regional Medical Center West
03.2006 - 04.2015
- Documented patient histories, physical examinations, and treatment plans to ensure accurate medical records.
- Assisted healthcare providers with charting and documentation during high-volume emergency situations.
- Streamlined communication between medical staff and patients to enhance workflow efficiency in emergency department.
- Maintained comprehensive knowledge of EMR systems, ensuring accurate data entry and retrieval for patient care.
- Coordinated with interdisciplinary teams to prioritize patient needs and improve overall service delivery in ER.
- Expedited treatment processes by coordinating closely with nurses, technicians, and other ancillary staff members to meet patient needs efficiently.
- Assisted physicians in managing high-stress situations by maintaining a calm demeanor and efficient work ethic during emergency room shifts.
- Increased accuracy of medical billing by meticulously verifying proper coding for diagnoses and procedures in patient charts.
- Enhanced overall patient satisfaction scores through compassionate interactions with patients and their families during stressful circumstances faced in the ER setting.
- Developed strong multitasking abilities by managing multiple patient charts, prioritizing tasks, and remaining organized in a fast-paced environment.
Shift Supervisor/Barista
Starbucks
07.2001 - 02.2006
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained new employees on operational procedures and customer service excellence.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Teacher
Scottsdale Unified School District
08.1989 - 06.2001
- Developed comprehensive lesson plans aligned with curriculum standards and student needs.
- Implemented diverse teaching strategies to engage students and enhance learning outcomes.
- Assessed student performance through evaluations, providing timely feedback for improvement.
- Collaborated with colleagues to design interdisciplinary projects promoting critical thinking skills.
- Mentored new teachers, sharing best practices and fostering professional development within the team.
- Established strong relationships with parents, facilitating open communication regarding student progress.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
Bachelor of Arts - Elementary Education/Special Education
Arizona State University
Tempe, AZSkills
- Service excellence
- Effective team collaboration
- Effective time management
- Analytical problem-solving
Accomplishments
- Brought in many new customers by teaching classes of different interests.
- Collaborated with team in the development of new classes.
Timeline
Sales Associate and Instructor
Fiber Creek Yarn Shop
02.2023 - 07.2025
Emergency Room Medical Scribe
Yavapai Regional Medical Center West
03.2006 - 04.2015
Shift Supervisor/Barista
Starbucks
07.2001 - 02.2006
Teacher
Scottsdale Unified School District
08.1989 - 06.2001
Bachelor of Arts - Elementary Education/Special Education
Arizona State University