Linda King
Tucson
Summary
Compliance-focused professional with 10+ years of experience analyzing information, resolving complex issues, and maintaining high accuracy in fast-paced, remote environments. Skilled in evaluating data across multiple systems, following structured guidelines, and ensuring compliance with Health Insurance Portability and Accountability Act standards. Proven ability to deliver accurate, timely outcomes while meeting quality assurance (QA) expectations. Currently expanding technical expertise through AWS Cloud Institute and AI workflow training, with a growing focus on data quality, search evaluation, and process improvement.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
PRINCIPLE CHOICE SOLUTIONS (PCS)
Remote (USA)
11.2025 - Current
- Analyze complex inquiries from Veterans and healthcare providers to determine accurate resolutions across billing, claims, and authorization processes
- Interpret and apply Health Insurance Portability and Accountability Act (HIPAA) and federal compliance guidelines while handling sensitive patient information
- Evaluate data across multiple internal systems to ensure accuracy, consistency, and proper documentation of claims and referrals
- Support authorization and referral workflows by verifying eligibility, coverage details, and required documentation
- Maintain detailed case records while meeting strict Quality Assurance (QA) standards through monitored call evaluations
Guest Services Representative
Grand Welcome
Remote (USA)
06.2021 - 08.2025
- Analyzed customer inquiries across phone, chat, and email channels to determine accurate and timely resolutions
- Evaluated booking, billing, and scheduling data to ensure consistency and correctness of outcomes
- Maintained detailed case documentation in Salesforce CRM, ensuring accuracy, completeness, and traceability
- Navigated multiple systems and internal tools to research issues and support efficient problem resolution
- Collaborated cross-functionally with property management teams to resolve complex cases and improve service outcomes
- Applied critical thinking to identify discrepancies, prioritize issues, and escalate when necessary
Onboard Service Attendant
Amtrak
Seattle, WA
02.2014 - 05.2021
- Delivered high-quality service while managing diverse passenger needs in a fast-paced, safety-critical environment
- Interpreted and followed strict operational and safety protocols to ensure compliance and passenger well-being
- Assessed and responded to real-time situations, applying critical thinking to resolve issues efficiently under time constraints
- Maintained accurate service records and reports in accordance with company standards
- Communicated effectively with cross-functional teams to coordinate service delivery and resolve onboard concerns
- De-escalated conflicts and handled sensitive situations with professionalism and sound judgment
Education
IT Service Desk Foundations in Microsoft 365 & Productivity Tools -
AWS Certified Cloud Practitioner -
AWS Cloud Institute
10-2026
AI & Automation Coursework in Agentic Workflow Training -
AI Build Lab
10-2025
Skills
- Data Analysis & Information Evaluation
- Attention to Detail & Accuracy
- Quality Assurance (QA) & Guideline Adherence
- Regulatory Compliance (Health Insurance Portability and Accountability Act)
- Problem Solving & Critical Thinking
- Multi-System Navigation & Research
- CRM Systems (Salesforce, Zendesk, HubSpot)
- Process Documentation & Case Management
- Cross-Functional Collaboration
- Time Management & Task Prioritization
- Communication & Customer Support
- Search Relevance & Content Evaluation
LANGUAGES
Spanish
Bilingual
Timeline
Customer Service Representative
PRINCIPLE CHOICE SOLUTIONS (PCS)
11.2025 - Current
Guest Services Representative
Grand Welcome
06.2021 - 08.2025
Onboard Service Attendant
Amtrak
02.2014 - 05.2021
IT Service Desk Foundations in Microsoft 365 & Productivity Tools -
AWS Certified Cloud Practitioner -
AWS Cloud Institute
AI & Automation Coursework in Agentic Workflow Training -
AI Build Lab