Linda Ledsome

Multitasking and efficiently navigating multiple programs

• Sales and upselling skills
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Consistently met or exceeded performance goals, contributing to the overall success of the call center.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
• Responded to customer inquiries and provided technical assistance over phone.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Documented and detailed calls and complaints using call center's CRM database.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.

• Refined sales presentations to effectively communicate product benefits, leading to higher conversion rates.
• Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
• Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
• Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
• Utilized sales techniques to build customer interest and close sales.

• Collections on past due accts
• Skip tracing
• Files maintained to provide max revenue.
• Payment plans, thinking outside the box to produce results.