Results-driven marketing professional with over 10 years in sales and customer service. Proven track record of delivering positive outcomes through strong relationship building and commitment to customer satisfaction. Skilled in providing strategic direction and insights to enhance marketing initiatives.
Overview
18
18
years of professional experience
Work History
Marketing Manager
Travel + Leisure
Phoenix
05.2025 - Current
Managed and optimized digital marketing campaigns across various online platforms to drive customer engagement.
Developed targeted marketing strategies that increased visibility for hospitality services and vacation packages.
Collaborated with sales teams to design customer engagement initiatives that strengthened client relationships.
Senior Admissions Rep
The College of Health Care Professions
San Antonio
12.2023 - Current
Schedule and conduct daily interviews, campus tours, arrange for entrance assessment completion, introduce to financial aid, and review appropriateness of candidates for admission based upon career goal compatibility
Accurately and completely explain our health care educational programs, expected outcomes, and student services to students, parents, and other support systems
Make and receive outbound and inbound calls to make connections with prospective students, bringing awareness of CHCP’s program and how they may positively impact someone’s life.
Participate in appropriate recruitment and enrollment activities including; open houses, local presentations, training sessions, orientation programs, career days, graduation, school recruiting, etc.
Accurately forecast projected new students with Director of Admissions or campus management to assist with educational outcomes
Introduce all stackable programs and help students understand CHCP accelerate pathway to continue their education
Maintain contact with new students, conducting follow-up meetings with all applicants to support their success.
Sales Representative
Worldmark by Wyndham
New Braunfels
09.2021 - 12.2023
Engaged clients to identify travel preferences, needs, and budget, ensuring tailored recommendations.
Maintain strong relationships with clients through excellent customer service and follow-up communications.
Provide expert advice on destinations, accommodations, and activities to enhance the travel experience.
Maintained strong client relationships through proactive customer service and timely follow-up communications.
Stay informed about industry trends, new destinations, and travel regulations to provide accurate information.
Resolved issues and managed changes during booking process and client travels, ensuring satisfaction and continuity.
Conduct panel interviews for Management, Senior Management, and Directors and above.
Realtor
Re/Max Go
New Braunfels
11.2017 - 12.2023
Aiding families to create lifelong memories through buying a place to call home
Networked with community members to generate leads for home purchases and listings for sale or rent
Determined home market value using MLS data for San Antonio and surrounding areas
Expertise with builders and new construction homes. Helping homeowners review new home construction and inspect process through building their new home.
Marketing Manager
Holiday Inn Club Vacation
Canyon Lake
05.2021 - 08.2021
In-House Marketing Manager leads Face-to-Face Marketing team to book the maximum number of qualified tours.
Achieves departmental written budgetary objectives for tours, sales volume and volume per guest
Maintained performance goals and managed costs to ensure department profitability.
Ensures the team is motivated to book tours and operate in a professional and organized manner.
Hired, developed, and trained representatives to enhance team skills and performance.
Partners with the Front Desk team and Greeters to provide a high level of customer service
Recognized as Manager of the Year for exemplary leadership and performance across the company.
Marketing Manager
Travel+ Leisure
San Antonio
02.2008 - 11.2017
Allocated budget resources effectively across various marketing initiatives while ensuring positive return on investment
Monitored and optimized performance of marketing campaigns using analytics tools
Ensured brand consistency across all communication channels, both internal and external
Promoted continuous learning within team by sharing insights on industry trends and best practices
Achieved goals consistently, surpassing expectations each year
Maintained Elite Status from 2009 to 2012 and in 2015 through exceptional performance in marketing initiatives.