Linda Siegel
Phoenix
Summary
Dynamic Practice Manager with a proven track record at Eye Care Partners and Sun City West Eye Care, excelling in revenue cycle management and denial resolution. Achieved an 95% increase in collections while enhancing patient experience through effective communication. Skilled in ICD-10 coding and compliance, with strong leadership abilities to drive operational success in multi-location settings.
Overview
21
21
years of professional experience
Work History
Practice Manager
Eye Care Partners
Sun City West
10.2022 - 01.2024
- Oversaw transition post-acquisition, including billing, claims submission via Office Ally Clearinghouse, and insurance verification using Availity provider portals.
- Submitted accurate, timely insurance claims, ensuring compliance with deadlines.
- Managed follow-up communications on denied or outstanding claims to secure reimbursement.
- Responded to patient billing inquiries via phone and email within 24 hours, ensuring a positive patient experience.
- Maintained organized billing documentation to support compliance and audits.
- Ensured continuity of AR/AP and credentialing processes during ownership transfer.
Co-Founder and Practice Manager
Sun City West Eye Care
Sun City West
06.2003 - 10.2022
- Built and scaled cold-start optometry practice to seven-figure, two-location business with ~30% margin.
- Directed operations for 2 doctors and 15 staff, serving ~30 patients daily.
- Oversaw billing operations, including coding (ICD-10, CPT I & II) and claims submission via Office Ally.
- Reduced AR days and increased collections by 95%, enhancing financial performance.
- Managed denials follow-up and payer communications for quick issue resolution.
- Verified benefits and eligibility for Medicare, Medicaid, and commercial plans.
- Negotiated payer contracts, establishing practice as only optometry provider in Sun City West contracted with all Medicare Advantage plans.
- Achieved 100% success on medical record audits for 20+ years, ensuring compliance with Medicare and commercial payers.
Education
Health & Life Insurance Certification -
Kaplan University
12-2025
Healthcare
Paradise Valley College
01.2009
Associate of Arts - Health Education
Contra Costa College
01.1984
Skills
- Billing & Coding
- ICD-10
- CPT I & II
- OfficeMate EHR
- Office Ally Clearinghouse
- Claims submission
- Denial management
- Insurance Verification
- Availity provider portals
- Medicare
- Medicare Advantage
- Medicaid
- Commercial insurance
- Patient collections
- Revenue Cycle Management
- AR/AP oversight
- Collections optimization
- Payer audits
- Financial Operations
- Budgeting
- Payroll
- Vendor contracts
- Financial reporting
- Cost control
- Compliance & Credentialing
- HIPAA
- Meaningful Use
- MIPS
- NPI/CAQH credentialing
- Licensing
- Regulatory compliance
- Practice operations
- Multi-location management
- Staff leadership
- Scheduling
- Conflict resolution
- Patient experience
Accomplishments
- Boosted collections by 80% while reducing AR days through improved billing accuracy, denial follow-up, and insurance verification.
- Achieved 100% success rate on Medicare and commercial payer audits across 23 years.
- Negotiated payer contracts, becoming the only optometry practice in Sun City West contracted with all Medicare Advantage plans.
- Built and scaled a cold-start practice into a seven-figure, two-location business with ~30% margin.
- Implemented and optimized OfficeMate EHR, Office Ally Clearinghouse, and Availity provider portals to streamline claims, insurance verification, and revenue cycle operations.
Timeline
Practice Manager
Eye Care Partners
10.2022 - 01.2024
Co-Founder and Practice Manager
Sun City West Eye Care
06.2003 - 10.2022
Health & Life Insurance Certification -
Kaplan University
Healthcare
Paradise Valley College
Associate of Arts - Health Education
Contra Costa College
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