Summary
Overview
Work History
Education
Skills
Timeline
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Lindsay Clark

Glendale

Summary

Dynamic Onboarding Specialist at Gaidge with a proven track record in process optimization and employee training. Successfully transitioned over 320 practices to new software, enhancing operational efficiency and reporting capabilities. Adept at financial analysis and fostering team collaboration, driving significant growth in practice revenue through strategic KPI implementation.

Overview

13
13
years of professional experience

Work History

Onboarding Specialist and Customer Success

Gaidge
Remote
02.2022 - Current
  • Guided new customers through setup and training for Gaidge software, ensuring seamless integration.
  • Acquired expertise in four orthodontic software systems for effective data integration.
  • Onboarded users to foster confidence in the software to help improve orthodontic practices, improve their operational efficiency, bringing their data to life with over 80 practice metrics and 35 reporting dashboards.
  • Assisted in launching Consult Manager, aiding treatment coordinators with digital financial creation, presentation, and agreements.
  • Collaborated with Product Manager and lead developer on customer feedback during beta testing.
  • Created comprehensive setup documents and training protocols, transitioning the program from beta to over 320 practices in two years.

Lead Treatment Coordinator

Murphy Orthodontics
Phoenix
04.2012 - 01.2022
  • Researched billing discrepancies, scheduled appointments, and verified insurance coverage for accuracy.
  • Led team efforts to organize comprehensive treatment recommendations for patients.
  • Conducted patient exams both in-office and virtually without physician presence.
  • Reviewed patient care processes, implementing proactive adjustments to prevent issues.
  • Outlined potential payment plans tailored to individual patient needs.
  • Educated patients on orthodontic benefits while coordinating payment with insurance providers.
  • Facilitated practice revenue growth from 1 million to 3.2 million over ten years.
  • Assumed lead position in June, collaborating with Buchanan Consulting on KPIs and growth strategies.

Education

High School Diploma -

Deer Valley High School
Glendale, AZ
05.2002

No Degree - Marketing

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

Skills

Financial reporting and analysis

  • Policy development and implementation
  • Process optimization
  • Employee training and development
  • Administrative supervision
  • Critical thinking skills
  • Team leadership
  • KPI reporting
  • Data analysis and interpretation
  • Problem solving strategies
  • Process enhancement
  • Effective communication

Timeline

Onboarding Specialist and Customer Success

Gaidge
02.2022 - Current

Lead Treatment Coordinator

Murphy Orthodontics
04.2012 - 01.2022

High School Diploma -

Deer Valley High School

No Degree - Marketing

Maricopa Community Colleges - Glendale Community College

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