LINDSAY HETHERINGTON
Surprise
Summary
Dedicated to delivering exceptional service and ensuring satisfaction for both internal and external customers, driven by a strong work ethic. Proven ability to multitask effectively and efficiently in dynamic environments, with quick adaptation to changing priorities. A fast learner excelling at making informed decisions in high-pressure situations, consistently contributing to team goals and enhancing overall performance. Committed to fostering positive relationships and creating value through outstanding service delivery.
Overview
26
26
years of professional experience
Work History
Medical Representative
Az Digestive Health
Scottsdale, AZ
10.2023 - Current
- Conducted presentations on digestive health products to medical staff, improving awareness and engagement.
- Collaborated with marketing teams to create tailored promotional materials for targeted physician outreach.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointments and schedules for staff and visitors efficiently.
- Utilized multi-line phone systems to handle incoming calls and inquiries professionally.
- Provided exceptional customer service, resolving guest issues promptly and effectively.
- Maintained organized records of guest information and transactions for accuracy.
- Trained new reception staff on procedures, enhancing team performance and efficiency.
- Developed positive relationships with guests, fostering a welcoming environment at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Medical Representative
Desert Bloom Family Practice
Surprise, AZ
07.2021 - 08.2023
- Provided exceptional customer support regarding medical inquiries and insurance processes.
- Resolved patient concerns through effective communication and problem-solving techniques.
- Managed scheduling of appointments and follow-ups, ensuring timely access to services.
- Streamlined workflow processes to improve response times in handling inquiries.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Responded to customer requests for products, services, and company information.
- Completed clerical duties and tasks for clinic administration.
Medical Representative
Digestive Health Specialists
Scottdale, AZ
07.2014 - 07.2021
- Checking in and out patients
- Updating patients demographics
- Assist patients with concerns or needs that they may have
- Answer phone calls
- Verify insurance
- Scheduling appointments
- Scanning document in to EMR
- Educated patients on product usage and service options to enhance satisfaction.
- Collaborated with healthcare professionals to ensure accurate information dissemination.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
Thunderbird Internal Medicine
Glendale, AZ
12.2013 - 07.2014
- Scheduling appointments
- EMR
- Verify insurance
- Assist patients with concerns they may have.
- Answer phone calls
Billing Clerk
Wolf Consulting Group
Phoenix, AZ
11.2011 - 12.2013
- I access hospital portal's and pull face sheets
- I go into clinic’s EMR to pull Medical Records
- Pull EOB’s for secondary claims
- Take patient’s calls
- Verify insurance
- I register new patients and update existing patients information
Receptionist
PMIS
Denver, CO
08.2008 - 01.2011
- Answered incoming calls utilizing multi-line phone system
- Communicate other Physicians for billing
- I register new patients and update existing patients information
- I add insurance and update it if needed
Stay at Home Mom
Phoenix, AZ
01.2003 - 01.2008
Administrative/Cashier
Mel Clayton Ford
Phoenix, AZ
01.2003 - 06.2003
- Responsible for receipt of payments for services rendered
- Answered incoming calls utilizing multi-line phone system
- Set appointments for Service Department
- Greeted customers and helped direct them to the proper department
- Completed all filing as well as any additional tasks as requested by Department Manager
Receptionist
AZ Hair Co.
Phoenix, AZ
01.2000 - 01.2003
- Answered incoming calls from customers
- Set appointments for 10+ stylists and kept track of their schedules
- Kept track of daily bank deposits and money till
- Responsible for receipt of payments for services rendered
- Opened salon daily
- Laundered towels and cleaned salon daily
Education
Licensed Nail Tech -
Artistic Beauty College
Phoenix, AZHigh School - undefined
Berry Goldwater High School
Phoenix, AZSkills
- Optimistic mindset
- Effective relationship management
- Analytical problem-solving
- Effective sales presentations
- Scheduling meetings
- Data collection
- Goal-oriented mindset
- Collaborative teamwork
- New hire training
- Insurance verification
- Patent admissions
- Customer communication
Languages
English
Full Professional
Timeline
Medical Representative
Az Digestive Health
10.2023 - Current
Medical Representative
Desert Bloom Family Practice
07.2021 - 08.2023
Medical Representative
Digestive Health Specialists
07.2014 - 07.2021
Thunderbird Internal Medicine
12.2013 - 07.2014
Billing Clerk
Wolf Consulting Group
11.2011 - 12.2013
Receptionist
PMIS
08.2008 - 01.2011
Stay at Home Mom
01.2003 - 01.2008
Administrative/Cashier
Mel Clayton Ford
01.2003 - 06.2003
Receptionist
AZ Hair Co.
01.2000 - 01.2003
High School - undefined
Berry Goldwater High School
Licensed Nail Tech -
Artistic Beauty College