Lindsey Ervin
Sun City
Summary
Accomplished insurance producer with expertise in client education, conflict resolution, and policy writing. Proven track record in enhancing customer satisfaction and retention through tailored insurance solutions.
Overview
16
16
years of professional experience
Work History
Insurance Producer and CSR
Ryan Hite Insurance Agency
Portland
04.2015 - Current
- Developed customized insurance policies to meet client needs.
- Educated clients on insurance products and coverage options available.
- Managed client relationships to enhance satisfaction and drive policy renewals.
- Delivered customer service by addressing inquiries, resolving complaints, and executing policy changes.
- Conducted follow-ups with existing customers to confirm satisfaction and facilitate policy renewals.
- Prepared accurate quotes for prospective clients based on their individual needs.
- Participated in team meetings to discuss strategies for meeting goals.
Bartender
Sellwood Public House
Portland
09.2018 - 04.2020
- Crafted and served diverse cocktails and local beers, enhancing customer experience.
- Ensured cleanliness and organization of bar area, contributing to efficient service.
- Fostered customer relationships through engaging conversation and timely service.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Waitress
Sharies
Beaverton
03.2012 - 09.2016
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Maintained cleanliness and organization of dining area and tables.
- Processed payments efficiently using point-of-sale system.
- Upsold menu items to enhance guest dining experience.
- Welcomed customers, provided menu insights, and suggested specials to maximize dining experience.
- Assisted other wait staff members in times of heavy customer traffic.
- Ensured safe food handling and maintained cleanliness to safeguard customer health and uphold sanitation standards.
Bartender Apprentice/Waitress
Lou's Tivoli Garden's
Sun City
11.2010 - 04.2012
- Engaged customers to deliver personalized service and tailored recommendations.
- Provided attentive service to elevate guest dining experiences.
- Prepared and served a variety of cocktails and beverages to customers.
- Assisted in maintaining a clean and organized bar area for optimal workflow.
- Collaborated with team members to ensure timely service during busy shifts.
Education
Some College (No Degree) - Business Marketing
University of South Carolina
Hilton Head Island, SCSkills
- C&P Licensed in Arizona, Oregon, Washington
- Insurance products
- Claims handling
- Policy writing
- Risk assessment
- Sales strategy
- Lead generation
- Quotes and sales
- Customer relationship management
- Client account management
- Client education
- Cold calling
- Customer service
- Conflict resolution
- up selling products
- Reliable transportation team player
- Self-Motivated
Timeline
Bartender
Sellwood Public House
09.2018 - 04.2020
Insurance Producer and CSR
Ryan Hite Insurance Agency
04.2015 - Current
Waitress
Sharies
03.2012 - 09.2016
Bartender Apprentice/Waitress
Lou's Tivoli Garden's
11.2010 - 04.2012
Some College (No Degree) - Business Marketing
University of South Carolina