Lindsey Stockdale
Scottsdale
Summary
Business owner with a strong record in financial management and customer service at Scottsdale Discount Auto. Developed and implemented marketing strategies that increased brand visibility and boosted sales. Skilled in cash management, multitasking, and time management, consistently delivering high-quality service in fast-paced environments. Adaptable and thrives under pressure, ensuring positive customer experiences and fostering long-term client relationships.
Overview
11
11
years of professional experience
Work History
Business Owner/Financials
Scottsdale Discount Auto
Scottsdale
01.2023 - Current
- Managed daily operations to ensure efficient business functioning.
- Processed invoices, payments, receipts, and disbursements with accuracy.
- Analyzed sales issues to identify opportunities for revenue growth.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management to maintain optimal stock levels.
- Responded promptly to client inquiries regarding billing and payment issues.
- Outlined budget plans and established documentation methods for expenses.
- Kept up-to-date on regulatory changes impacting business operations.
Financial Counselor
Mayo Clinic
Phoenix
01.2017 - 12.2022
- Provided guidance on creating a plan to pay off medical debts via payment plans, paying in full, and/or settlements.
- Answered high volume of calls in the call center and as well as emails.
- Reviewed patient accounts to ensure accuracy and completeness of information.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Answered patient questions and fielded complaints to resolve issues.
- Collected payments from patients and entered them into the billing system accurately.
Surgery Scheduler
Dr. Stanely Graves Orthopedic Surgeon
Phoenix
01.2015 - 12.2017
- Scheduled surgical appointments for patients with orthopedic needs.
- Managed patient records using electronic health record systems.
- Communicated effectively with patients regarding preoperative instructions.
- Assisted in verifying insurance information for surgical procedures.
- Maintained confidentiality of patient information in compliance with regulations.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Adhered to HIPAA guidelines when handling confidential information.
- Checked patient insurance and collected pre-authorizations from providers.
- Processed payments from patients for surgical services rendered.
Education
Bachelor of Science - Accounting And Finance
University of Phoenix
Tempe, AZ03.2022
Skills
- Office administration and management
- Customer service excellence
- Cash handling and management
- Telephone etiquette
- Patient companionship and support
- Eagerness to learn
- Attention to detail
- Organizational skills
- Invoice processing and management
- Time management strategies
- Sales achievement
- Financial management
Timeline
Business Owner/Financials
Scottsdale Discount Auto
01.2023 - Current
Financial Counselor
Mayo Clinic
01.2017 - 12.2022
Surgery Scheduler
Dr. Stanely Graves Orthopedic Surgeon
01.2015 - 12.2017
Bachelor of Science - Accounting And Finance
University of Phoenix