Lineth Gallegos
Phoenix
Summary
Bilingual office manager with expertise in patient scheduling, insurance processing, and team leadership. Proven ability to enhance customer service, and streamline operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
North Scottsdale Pediatric Dentistry & Orthodontic
Scottsdale
05.2024 - Current
- Managed daily operations of pediatric dental and orthodontic office.
- Coordinated appointment scheduling for patients
- Trained new staff on office procedures
- Managed denials, late payments, reports, and oversaw collections activities
- Processed and reviewed insurance claims
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling
- Resolved patient inquiries and concerns with professionalism and empathy
- Managed all front desk operations, including phone calls and customer service inquiries
- Led a team of six while organizing efficient team schedules
- Oversaw team hours and processed payroll submission
Orthodontic Treatment Coordinator
Desert Valley Pediatric Dentistry
Phoenix
10.2016 - 11.2023
- Coordinated orthodontic appointments
- Gather and review patient records and orthodontic interest to review with the orthodontist for quick, accurate patient assessments, diagnoses and treatment planning.
- Analyze patient needs and provide best options for orthodontic treatment.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Front Office/ Marketing
Cute Smiles 4 Kids
Phoenix
04.2016 - 10.2016
- Welcomed patients to practice and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with patients to fulfill requests and resolve issues.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Cashier Manager
Walt's Ace Hardware
Phoenix
10.2014 - 04.2016
- Supervised cashiers, counted cash drawers while maintaining in compliance with store opening and closing procedures.
- I would ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every guest, and solid product knowledge.
Dental Assistant
Beautiful Smiles Dental Spa
Phoenix
02.2016 - 03.2016
- Volunteered 100 hours.
- Assisted in Fillings and other dental procedures.
- Helped sterilize instruments.
Education
Certificate of Completion in Dental Assisting -
Altrain Dental Assisting Academy
02.2016
Received diploma -
Metro Tech High School
05.2014
Skills
- Bilingual fluent in English and Spanish
- Dental staff support
- Sterilization techniques
- Patient schedule management
- Exam room setups
- Customer service
- Relationship building
- Training & Development
- Time management
- Leadership
Certification
- Xray certified
Timeline
Office Manager
North Scottsdale Pediatric Dentistry & Orthodontic
05.2024 - Current
Orthodontic Treatment Coordinator
Desert Valley Pediatric Dentistry
10.2016 - 11.2023
Front Office/ Marketing
Cute Smiles 4 Kids
04.2016 - 10.2016
Dental Assistant
Beautiful Smiles Dental Spa
02.2016 - 03.2016
Cashier Manager
Walt's Ace Hardware
10.2014 - 04.2016
Certificate of Completion in Dental Assisting -
Altrain Dental Assisting Academy
Received diploma -
Metro Tech High School
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