Summary
Overview
Work History
Education
Skills
Timeline
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Linsey Shain

Tempe,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

VIP Support

Boost Mobile
07.2023 - Current
  • Streamlined troubleshooting processes for faster problem resolution and reduced downtime.
  • Enhanced customer satisfaction by efficiently resolving complex technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.

Hair Stylist

Jess Salon
02.2021 - 07.2023
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace
  • Increased revenue through effective customer service and inventory management.
  • Educated customers on products to maximize benefits.

CUSTOMER SERVICE SPECIALIST- RETENTION

AT&T
06.2020 - 02.2021
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Resolved concerns with products or services to help with retention and drive sales.

RECEPTIONIST

Simplicity laser
12.2017 - 06.2020
  • Responsible for maintaining high standards of customer care
  • Efficiently managed all aspects of a busy laser and aesthetics clinic
  • Customized client treatment plans to ensure excellent outcome.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Cosmetology license -

Aveda Institute
Tempe, AZ
01.2022

High school diploma -

Williams Field High School
Gilbert
01.2020

Skills

  • Network analysis
  • Ticket resolution management
  • Technical troubleshooting
  • Customer service specialist
  • Comprehensive product expertise
  • Effective relationship management
  • Teamwork and collaboration
  • Mentoring
  • Complaint resolution

Timeline

VIP Support

Boost Mobile
07.2023 - Current

Hair Stylist

Jess Salon
02.2021 - 07.2023

CUSTOMER SERVICE SPECIALIST- RETENTION

AT&T
06.2020 - 02.2021

RECEPTIONIST

Simplicity laser
12.2017 - 06.2020

Cosmetology license -

Aveda Institute

High school diploma -

Williams Field High School

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Linsey Shain