Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lionso Cano

Phoenix,AZ

Summary

  • Loan professional with 10+ years’ experience in a variety of high-volume positions and settings
  • Obtained all necessary documentation from borrowers while ensuring accuracy to complete the loan application
  • Strong analytical skills, oral and written communication skills, Bi-lingual (Spanish/English)
  • Ability to assess an individual's creditworthiness while adhering to all regulatory and compliance requirements
  • Ability to meet production, quality, and service standards along with providing direct coaching and feedback to ensure quality
  • Initiated and answered calls to/from borrowers as required in a prompt, courteous and professional manner
  • Assisted loan officers in developing and managing a referral source and a strong customer base
  • Acquired understanding of mortgage guidelines to correctly determine required documentation
  • Reviewed Conventional, FHA / VA Streamline loans
  • Prepared loans for initial closing disclosure issuance
  • Analyzed and understood credit bureau information, collateral valuation reports, tax returns, financial statements, property insurance declaration pages, HOA/Association documents, and other supporting documentation to verify customer financial and property data

As title processing professional, brings wealth of experience in handling documentation and ensuring transaction accuracy. Known for strong collaborative efforts and achieving results in dynamic environments. Adept in data management and regulatory compliance, adaptable to evolving industry needs.

Experienced with title documentation and transaction management, ensuring accurate and timely processing. Utilizes strong organizational skills and attention to detail to maintain compliance and efficiency. Knowledge of industry regulations and customer service best practices, ensuring smooth operations.

Professional in processing and managing complex property transactions with strong emphasis on accuracy and compliance. Proven ability to collaborate effectively with team members, ensuring seamless operations and timely results. Skilled in document preparation, title searches, and problem-solving, with focus on delivering high-quality outcomes and adapting to evolving needs. Reliable and results-driven with keen attention to detail.

Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for [Type] property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management, and problem-solving abilities developed over [Number]+ years in field.

Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for [Type] titles.

Detailed [Job Title] with [Number] years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in [Software].

Background includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing and advanced use of [Software Program]. Fluent in [Language].

Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in [State]. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and [Software]. Strong mathematical, customer service and data entry skills.

Accurate Title Examiner with sound knowledge of basic real estate and real estate title concepts. Proficient in [Software] with [Number] years of industry experience.

Seasoned [Job Title] familiar with evaluating paperwork to evaluate accuracy and integrity of information. Conscientious about evaluating details, compiling data and producing justifiable recommendations. Desire to offer [Number] years of experience and pursue new professional challenges.

Precise Title Examiner with excellent organizational and research abilities. Collecting and reviewing documents for consistency and preparing documents and disclosures. Profound knowledge of all local filing requirements, fees and abstracting procedures.

Diligent [Type] professional completes thorough, efficient and highly accurate research and reporting on historical records and digital data. Proficient in property titles, loan processes and legal judgments. Expert [Software] user with good recordkeeping, organizational and time management abilities.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Diligent [Desired Position] with solid foundation in title processing, ensuring accurate documentation and seamless transaction closures. Proven track record in maintaining compliance and addressing complex title issues. Demonstrated proficiency in data management and customer communication.

Overview

14
14
years of professional experience

Work History

Title Processor

Copart Title Express
Phoenix
03.2024 - Current
  • Assisting auto insurance companies with the procurement of the vehicle titles, and title paperwork and working with financial institutions and vehicle.
  • Opening/scanning mail received
  • Call queue ability to answer basic TP questions, give claims updates.
  • Follow up calls to owners/ insureds to follow up on needed documents or corrected documents needed.
  • Follow up calls to Lien Holders for documents listed above in the initial calls.
  • Send out revised packets to owners/ insured as needed.
  • Held to the internal cycles times and other auditable criteria.
  • Mail approvals - reviewing all mails to ensure that documents are compliant per States guidelines.
  • Launch the “okay to Pay” the owner/ insured to the insurance to the Insurance company after final review of the file for compliance.
  • Monitor and working a shared inbox to ensure the task and directives are addressed and completed per company policy, timelines and contractual obligation.
  • Other tasks as assigned by management.
  • Processed loan applications efficiently, ensuring accuracy and compliance with company guidelines.
  • Reviewed financial documents for completeness and adherence to regulatory standards.
  • Examined and verified [Number] titles weekly.

Service Advisor (Contractor)

Citizens Bank
12.2022 - 03.2024
  • Identify and responds to customer inquiries actively listening the customer to determine their needs.
  • Ability to think fast in a fast peace to the customer in a polite, empathic and professional manner.
  • Provide accurate information to customers as it relates to credit decisions base on the applications submitted.
  • Ability to organize as well as the capability to manage multiple tasks simultaneously.
  • Ability to learn Merchant partner product and knowledge of current and new products.

Escrow Assistance

Title Alliance of Phoenix
11.2021 - 11.2022
  • Running Monthly report of loans schedule for closings.
  • Welcome calls to both agents at escrow opening
  • Collect property data and order title report
  • Prepare the initial Closing Disclosure, ALTA Settlement Statement and HUD-1 (when applicable)
  • Bank deposits to agent accounts – if wires requested, wiring instructions needed 1 time for the agents
  • Orders certifications, payoffs, final bills, etc., as needed.
  • Communicate requirements and other information to clients including title exceptions
  • Perform preliminary/basic escrow functions, prepare, and coordinate the issuance of buyer/seller letters

Branch Manager of Loan Processor

WeMortgage
01.2021 - 10.2021
  • Managing Team pipeline/ individual one on one pipeline management.
  • Weekly/Monthly team meetings.
  • Uploading the documents to the lender Portal to the submission.
  • Running DU/LPA
  • Work on the loans such as VA, FHA, Conventional and Streamline Loans.
  • Order Title and clear Title
  • Work with Underwriter and Loan Office to clear and review all conditions on the loan
  • Communicate with the borrower once the is Conditionally Approved.
  • Assistance the borrower with any follow-on item of the conditionals with a Third party.
  • Review final CD and meets TRID guidelines
  • Schedule closing with borrower and title for the signing

Client Experience Specialist

JFQ Lending
01.2020 - 10.2020
  • Obtained all necessary documentation from borrowers while ensuring accuracy to complete the loan application
  • Initiated and answered calls to/from borrowers as required in a prompt, courteous and professional manner
  • Daily pipeline management and organization to ensure all files are moving through to meet all deadlines required
  • Partnered with internal departments to assist with any tasks/data entry needed
  • Updated all parties with status of loan transactions
  • Adhered to applicable compliance/operational controls in accordance with Company regulations and guidelines
  • Assisted loan officers in developing and managing a referral source and a strong customer base
  • Acquired understanding of mortgage guidelines to correctly determine required documentation

Loan Processor

SourcePoint Inc
08.2019 - 01.2020
  • Completed the Welcome Call with borrower to induces and go the process
  • Provided Feedback to the borrower on the status of the 3 days
  • Followed up with borrower regarding additional documentations
  • Reviewed and cleared title
  • Reviewed FHA / VA Streamline loans
  • Prepared loans for initial closing disclosure issuance

Customer Escalations

Tiffany & Bosco- Phoenix, AZ
Phoenix, AZ
05.2019 - 08.2019
  • De-Escalating call with the homeowner all for the postpones of the foreclosures schedule.
  • Escalated postponement request from the homeowner to our clients by email /work portal / phone calls.
  • Ran Monthly Compliance reports and sent to our clients the first of the and weekly reports.
  • Worked with internal Counsel on files with litigations matter and following up with clients on status
  • Worked upper management on compliance reports that are run daily

Customer Interaction II

Cenlar FSB
04.2018 - 01.2019
  • Worked with all levels of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax, default
  • Provided first call resolution and root cause analysis.
  • Research and resolve inquiries in a call center environment.
  • Work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity.
  • Interact with clients through telephone, email and face to face interactions.
  • Cross-sell products and services with focus on customer satisfaction and retention.

Mortgage Consultant and Processor

CMG Financial Mortgage
06.2017 - 02.2018
  • Generate and send initial disclosures on new loan applications.
  • Process changes of circumstances and disclose all required disclosures.
  • Review documents and data for accuracy and compliance with all State and Federal regulations.
  • Audit and review GFE, loan application dates & credit report dates for compliance and request corrections as needed.
  • Understand and strictly adhere to RESPA, Dodd-Frank and HMDA regulations.
  • Perform data entry of loan package according to written policy and procedure as well as generate accurate initial disclosure within mandatory time frames.
  • Troubleshoot compliance failures with Mortgage Consultant to determine if loan can be restructured to pass all compliance tests prior to company acceptance of the loan. This includes working with the internal lock desk, Mortgage Consultant and Processors.
  • Notify applicable parties of incomplete transaction information, corrections needed, or of loan disclosure.
  • Contract

Loan Processor

Chase Bank
01.2016 - 06.2017
  • Effectively communicated with Customer on the applications for Home Equity Line
  • Reviewed the Appraisal confirming the status is update to Policy
  • Reviewed Title insuring the title is clear with no liens
  • Followed up with the Mortgage Banker/Loan Officer on the status of loan
  • Analyzed the income documents and reviewing the underwriting conditions
  • Followed on the Closing with the customer and scheduling the appointment

Loan Processor

Quicken Loans
06.2015 - 11.2015
  • Effectively communicated with clients from Conditional Approval through Final Approval
  • Understood and reviewed conditions with the client prior to closing
  • Met specified outbound call expectations
  • Assisted both internal and external clients
  • Routinely followed up with clients to provide their loan status

Loss Mitigation Processor

Green Tree
08.2012 - 06.2015
  • Reviewed, analyzed, and underwrote routine individual consumer requests
  • Analyzed and understood credit bureau information, collateral valuation reports, tax returns, financial statements, property insurance declaration pages, HOA/Association documents, and other supporting documentation to verify customer financial and property data
  • Answered incoming telephone calls inquiries from borrowers
  • Reviewed modification documents against servicing systems and make corrections/ensuring modifications are fully completed
  • Audited modification packages, ensured customers have sent in all information required for processing
  • Ensured necessary steps are taken to resolve modification discrepancies within established deadlines

Education

High School Diploma -

Barry Gold Walter High School
01-2003

Skills

  • Title searches
  • Underwriting guidelines
  • Microsoft office
  • Deadline oriented

Languages

Spanish
Full Professional

Timeline

Title Processor

Copart Title Express
03.2024 - Current

Service Advisor (Contractor)

Citizens Bank
12.2022 - 03.2024

Escrow Assistance

Title Alliance of Phoenix
11.2021 - 11.2022

Branch Manager of Loan Processor

WeMortgage
01.2021 - 10.2021

Client Experience Specialist

JFQ Lending
01.2020 - 10.2020

Loan Processor

SourcePoint Inc
08.2019 - 01.2020

Customer Escalations

Tiffany & Bosco- Phoenix, AZ
05.2019 - 08.2019

Customer Interaction II

Cenlar FSB
04.2018 - 01.2019

Mortgage Consultant and Processor

CMG Financial Mortgage
06.2017 - 02.2018

Loan Processor

Chase Bank
01.2016 - 06.2017

Loan Processor

Quicken Loans
06.2015 - 11.2015

Loss Mitigation Processor

Green Tree
08.2012 - 06.2015

High School Diploma -

Barry Gold Walter High School
Lionso Cano