Lisa Armstead
Buckeye
Summary
Dynamic Senior Leasing Consultant with a proven track record at IDM Companies, excelling in customer service and relationship building. Skilled in utilizing Entrata and Yardi software to enhance leasing processes, I consistently achieve high tenant satisfaction through effective communication and community engagement initiatives. Eager to leverage my expertise in a management role.
Overview
15
15
years of professional experience
1980
1980
years of post-secondary education
Work History
Senior Leasing Consultant
IDM Companies
Goodyear
12.2020 - 03.2026
- Conducted property tours to showcase leasing options to prospective tenants.
- Assisted clients with application processes and lease agreements effectively.
- Managed tenant communications regarding maintenance and community events promptly.
- Facilitated lease renewals and negotiated terms with current tenants efficiently.
- Organized community events to enhance tenant engagement and satisfaction levels.
- Resolved tenant complaints in a timely manner and documented all interactions in the property management software system.
- Maintained accurate records of all leasing activities including daily traffic logs, resident files, move-in and move-out documents.
- Inspected vacant units prior to occupancy to ensure they are ready for new tenants.
- Monitored renewal dates for existing leases and prepared renewal notices accordingly.
- Reviewed and evaluated prospective tenants' applications to determine eligibility for tenancy.
- Assisted staff members in completing various administrative tasks as needed.
- Conducted regular inspections of common areas within the property to ensure cleanliness and safety standards are met.
- Coordinated maintenance issues by dispatching technicians and following up with tenant calls.
- Provided excellent customer service by responding promptly to inquiries from residents or prospects.
- Conducted tours of available units to potential tenants and showed features of each unit.
- Developed relationships with local businesses for referral sources for potential tenants.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Encouraged prospective tenants to fill out applications after property tours.
Leasing Specialist
Avanti Residential
06.2019 - 12.2020
- Leasing, creating work orders, setting appointments, touring potential residents, lease renewals, entering leads through Power Pro, Yardi to manage residents accounts, typing leases and sending them out. Creating new files for new move ins. These are the main areas of my job. I am eager to learn and would love to move into a Management position.
General Manager
Fitness One
06.2018 - 01.2019
- Oversee activities directly related to making products or providing services. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage staff, preparing work schedules and assigning specific duties. Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Beauty Consultant
MaryKay
04.2011 - 01.2017
- Keep records of client needs and preferences and the services provided. Demonstrate how to clean and care for skin properly and recommend skin-care regimens. Determine which products or colors will improve clients' skin quality and appearance. Advise clients about colors and types of makeup and instruct them in makeup application techniques.
Education
Diploma -
Ocala Christian Academy
Ocala, FLSkills
- Customer Service
- Building Rapport
- Above Standard Closing Ratio
- Staying Positive/Motivated
- Administrative Experience
- Entrata/Yardi Software
- Reputation Management
- Social Media Marketing
- Microsoft Outlook
- Microsoft Office
- Tenant relations
- Application processing
- Conflict resolution
- Event coordination
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Goal oriented
- Industry awareness
- Phone and email etiquette
Accomplishments
Nominated for Leasing Consultant of The Year with the AMA
Timeline
Senior Leasing Consultant
IDM Companies
12.2020 - 03.2026
Leasing Specialist
Avanti Residential
06.2019 - 12.2020
General Manager
Fitness One
06.2018 - 01.2019
Beauty Consultant
MaryKay
04.2011 - 01.2017
Diploma -
Ocala Christian Academy