Lisa Davies
Tolleson
Summary
Operations professional with a focus on optimizing workflows and maintaining inventory accuracy. Proven ability to support cross-functional teams, resolve operational issues, and train team members to ensure high-quality service delivery. Known for fostering a collaborative environment that enhances productivity in high-volume settings.
Overview
8
8
years of professional experience
Work History
Utility Partner
Cintas
01.2023 - 01.2026
- Supported daily operations across multiple departments, ensuring workflow accuracy and timely production.
- Maintained inventory accuracy through tracking, labeling, and organization.
- Prepared new customer accounts by assembling complete, correctly sized garment sets.
- Stepped into operational gaps to support leadership and maintain productivity.
Service Support / Administration
Cintas
01.2022 - 01.2023
- Coordinated communication between customers, SSRs, and leadership to resolve service issues.
- Entered and processed maintenance requests with high accuracy to maintain workflow.
- Prepared operational reports used by leadership for planning and performance tracking.
- Balanced and verified invoices, resolving discrepancies.
- Updated route schedules in SAP, specifically keying holiday schedule changes that deviated from the normal schedule to ensure accurate operational adjustments.
Lead / Route Building
Cintas
01.2020 - 01.2022
- Led route preparation by using load sheets to stage all items for next-day SSR delivery.
- Coordinated with production to ensure adequate product availability and escalated shortages.
- Contacted SSRs to confirm cuts, adjustments, and special route needs.
- Communicated route changes to service and warehouse teams to maintain workflow continuity.
- Helped train new route builders on load sheet interpretation and route accuracy.
True Count / Quality
Cintas
01.2018 - 01.2020
- Led quality inspections on towels, mats, and garments to ensure compliance with standards.
- Identified and escalated recurring quality issues to leadership for resolution.
- Resolved missing garment discrepancies by implementing scanning, tracking, and documentation processes.
Education
Phlebotomy Certificate -
Pima Medical Institute
Mesa, AZ11-2007
High School Diploma -
Agua Fria Union High School
Avondale, AZ05-2004
Skills
- Quality assurance
- Data analysis
- Process improvement
- Resource allocation
- Team coordination
- Training and coaching
- Problem resolution
- Interdepartmental communication
Accomplishments
- Chester Clem Award, 2021
- Utility Award, 2023
Timeline
Utility Partner
Cintas
01.2023 - 01.2026
Service Support / Administration
Cintas
01.2022 - 01.2023
Lead / Route Building
Cintas
01.2020 - 01.2022
True Count / Quality
Cintas
01.2018 - 01.2020
Phlebotomy Certificate -
Pima Medical Institute
High School Diploma -
Agua Fria Union High School