Aalejah Scott
Laveen
Summary
Dynamic Crew Trainer with 2 years of experience training fast food service workers. Model excellent customer care and conflict resolution. Train team members in food safety and sanitation standard. Ensure crew members pleasantly greet and serve guests. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Driven Shift Lead Manager with 2 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Overview
6
6
years of professional experience
Work History
Lot Attendant
Camelback Toyota
06.2024 - Current
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
- Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
- Followed safety protocols for personal, guest and automobile safety.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
Warehouse Worker
Amazon
09.2024 - 03.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Assistant Manager
Dollar Self Storage
07.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Shift Manager
McDonald's
08.2021 - 08.2023
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Trained back-up associates and led crew members in managing operations of storefront.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Crew Trainer
McDonalds
06.2019 - Current
- Promoted teamwork, customer focus, and commitment to meet performance metrics
- Increased employee retention by establishing positive environment among team members
- Trained crew members in poor performing store and taught basic skills
- Taught crew members to maintain and clean kitchen equipment
- Served customers, motivated crews, and kept the restaurant clean and well organized
- Reviewed common food safety regulatory violations and guidelines for safe, sanitary environment
- Observed kitchen operations to ensure food was prepared safely and at correct temperatures
- Identified workers struggling with concepts and discussed needs with supervisors.
Education
High School Diploma -
South Mountain High School
Phoenix, AzAssociate of Science - Health Sciences
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ2025
Skills
- POS system instruction Customer service
- Conflict resolution techniques Team building
- Staff training and development Improve job skills
- Motivation Creative thinking
- Multitasking
- Payment Processing
- Administration and Reporting
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Coaching and Mentoring
- Technical Proficiency
- Performance Tracking and Evaluations
- Delegating Work
- Interpersonal Skills
- Cash Handling
- Opening and Closing Procedures
- Verbal and Written Communication
- Scheduling and Coordinating
- Maintaining Required Compliance
- Supply Ordering
- Safety and Security Enforcement
- Cash Drawer Balancing
- POS Inventory System Operation
- Patient Profiles
- Performance Motivation
- Team Meetings
- Inventory and Supply Management
- Money Transfers
- Goal Attainment
- Restaurant Operation
- Process Improvement
- Accurate Money Handling
- Inventory Control
- Quality Assurance
- Staff Training and Onboarding
- Recruiting and Hiring
Skills
- Station Preparation
- Food Safety and Quality
- Guest Relations
- Hospitality Management
- Shift Work
- Labor and Food Cost Control
- Equipment Troubleshooting
- Post-Incident Reviews
- Revenue Growth
- Job Assignments
- Customer Experience Management
- Guest Satisfaction
- Handling Customer Complaints
- Employee Support
- Team Member Motivation
- Strength and Conditioning
- Managing Cash Register
- Creative Solutions
Timeline
Warehouse Worker
Amazon
09.2024 - 03.2025
Lot Attendant
Camelback Toyota
06.2024 - Current
Assistant Manager
Dollar Self Storage
07.2023 - 06.2024
Shift Manager
McDonald's
08.2021 - 08.2023
Crew Trainer
McDonalds
06.2019 - Current
Associate of Science - Health Sciences
Maricopa Community Colleges - South Mountain Community College
High School Diploma -
South Mountain High School
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