Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Edwards

Phoenix

Summary

Experienced in beverage preparation and customer service, with a strong background in team management and operational efficiency. Developed and implemented training programs that enhanced team performance, fostering a collaborative environment during high-pressure situations. Managed inventory and cash handling processes, ensuring accurate transactions and minimizing waste. Demonstrated ability to maintain cleanliness and compliance with health regulations while providing exceptional service to a diverse clientele.

Overview

20
20
years of professional experience
1988
1988
years of post-secondary education
1
1
Certification

Work History

Competetive All Star Cheerleading Coach

Activstars
Scottsdale
09.2007 - Current
  • Developed and implemented advanced training programs, enhancing team performance and cohesion during competitive events.
  • Mentored and guided athletes, fostering skills development that contributed to improved competitive results and individual growth.
  • Collaborated with parents and athletes to address concerns, ensuring a supportive environment and enhancing team morale.
  • Organized competitive schedules and logistics, streamlining operations and maximizing efficiency for all team events.
  • Facilitated team-building activities, strengthening relationships and promoting a positive, inclusive atmosphere among participants.
  • Served as a role model for athletes by exhibiting sportsmanship both on and off the court, mat, field.
  • Organized and supervised practice sessions to ensure safety of participants.
  • Provided instruction on proper technique, form, and execution of stunts, jumps, and tumbling skills.
  • Planned fundraising efforts used to purchase uniforms or equipment necessary for successful completion of season goals.
  • Developed new and innovative cheerleading routines for competition teams.
  • Attended competitions to provide support and guidance to athletes while competing.
  • Encouraged team spirit by planning team bonding activities such as movie nights or camping trips.
  • Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
  • Attended trainings on rules, regulations and safety protocols, implementing principles and requirements throughout training and performance.

Bartender/Server

Pullanos
Phoenix
09.2023 - 11.2025

Great customer service, preparing beverages, checking ID's processing payments and maintaining a clean workspace. Adhere to proper alcohol handling, sanitation, and safety procedures. Opening and clising bar. Great customer service, problem solver, teamwork/collaboration, adaptability, technical skills. Greet guests, take accurate food and beverage orders, serves dishes and drinks in a timely manner, high volume bartender.

  • Prepared and served a variety of beverages efficiently, ensuring timely delivery and enhancing guest satisfaction.
  • Collaborated with team members to manage busy service periods, improving workflow and reducing wait times.
  • Handled cash and credit transactions accurately, ensuring smooth financial processes during busy shifts.
  • Implemented inventory tracking practices, minimizing waste and ensuring timely restocking of essential supplies.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Resolved customer complaints in a professional manner.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Stocked ice bins and coolers as needed throughout shift.
  • Collaborated with team members to streamline service operations, improving workflow and reducing wait times for patrons.
  • Processed payments accurately and efficiently, ensuring timely transactions and maintaining cash handling protocols.
  • Monitored and maintained cleanliness of the bar area, ensuring compliance with health and safety regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Bar Manager/Restaurant Server

Padre Murphy's
Glendale
04.2006 - 08.2023
  • Managed bar operations, optimizing inventory levels and ensuring timely service during peak hours, enhancing customer satisfaction.
  • Trained and mentored staff in bartending techniques and customer service standards, improving overall team performance.
  • Developed and implemented promotional events, increasing foot traffic and boosting sales through strategic marketing initiatives.
  • Assisted in creating cocktail menus, incorporating seasonal ingredients that elevated the bar's offerings and customer experience.
  • Maintained cleanliness and organization of the bar area, adhering to health and safety regulations for optimal operation.
  • Fostered positive relationships with guests, resolving concerns promptly to enhance loyalty and repeat business.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Poured wine, beer, and cocktails for patrons.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Trained new employees to perform duties.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw bar operations, ensuring timely service and quality beverage preparation to enhance customer experiences.
  • Trained and mentored new staff on customer service techniques and drink preparation to maintain high standards.
  • Managed cash handling procedures, ensuring accurate financial transactions and maintaining accountability during shifts.
  • Assisted in organizing promotional events, increasing customer engagement and driving sales during peak hours.
  • Provided exceptional service to guests, resolving issues promptly to foster repeat business and loyalty.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Trained and mentored new staff, fostering a collaborative team environment and enhancing service efficiency.

Education

Mansfield High School
Mansfield, MA

Skills

  • Beverage preparation
  • Inventory management
  • Cash handling
  • Customer service

Certification

Food Handlers card

Alcohol Certification

Timeline

Bartender/Server

Pullanos
09.2023 - 11.2025

Competetive All Star Cheerleading Coach

Activstars
09.2007 - Current

Bar Manager/Restaurant Server

Padre Murphy's
04.2006 - 08.2023

Mansfield High School
Lisa Edwards