Lisa Erickson
Mesa
Summary
Results-oriented Human Resources Specialist with military experience in records processing, training development, and personnel management. Supported supply chain functions and managed equipment servicing while enhancing operational efficiency through data analysis and documentation correction. Committed to continuous learning and professional development, prioritizing team collaboration and customer service.
Overview
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Cashier
Goodwill
Tempe
10.2025 - Current
- Processed customer transactions efficiently and accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and gift card payments securely.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and organized checkout area consistently.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Provided excellent customer service to enhance shopping experiences.
- Provided personalized customer service through active listening and engagement, enhancing overall shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and store navigation.
- Executed tasks to enhance team operations and improve service delivery.
- Worked closely with front-end staff to assist customers.
- Trained new cashiers on policies and procedures effectively.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Responded to customer inquiries to provide information about products and services. and provided store information.
- Resolved customer complaints professionally in accordance with company policy.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Restocked shelves with merchandise to maintain product availability.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained work area and kept cash drawer organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Cultivated positive relationships with team members to foster collaboration.
- Used suggestive selling techniques to promote add-on sales.
- Cultivated positive relationships with team members to foster collaboration.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Human Resource Specialist and Commanders Aid
Arizona National Guard Reserve Duty
Glendale
05.2021 - Current
- Proudly served with the AZARNG as a traditional Soldier.
- Assisted the unit supply Sergeant with receiving, packaging, preparing, and labeling shipments.
- Supported supply and storage area cleanup and redesign, implementing safety and security compliance measures for annual CSDPs, CMDPs, Physical Security, and CLRT evaluations.
- Assisted with the cleanup of the supply and storage area, planned the redesign, and implemented facility safety and security compliance for annual evaluations.
- Created, edited, submitted, and briefed the Commander on the status of awards, pay, and administrative actions; developed work guides for Soldiers and mentored them on proper procedures and techniques.
Material Handler and Supply Clerk
CIF USPFO
Phoenix
11.2023 - 04.2025
- Managed over 40% of shipping and received materials within the facility.
- Handed over equipment to team for sorting and placement. 33% equipment to pick, sort and place material in a designated location to palletize and stage material for shipment
- Loaded packages onto transport vehicles for shipment., organize and unload 30% of packages per day to Properly store and package over 32% of items that are going to be shipped
- Loaded, organized, and unloaded 30% of packages daily to store and package over 32% of items for shipment
- Received items from shipments for inventory organization. the items from shipment to organize into the inventory and move merchandise around the premises
- Conducted quality control on items to verify proper organization and placement, while managing over 300 rucksacks daily.
- Operated forklifts to move heavy equipment within the facility
- I receive the items from shipment to organize into the inventory and move merchandise around the premises
- Processed customer orders and purchases efficiently, utilizing inventory management software.
Facility Manager
215 Reginal Training Institute (RTI)
Phoenix
05.2023 - 10.2023
- Coordinated daily operational tasks with occupants of several buildings, including check-in/out procedures, inspections, and maintenance orders.
- Inventories, issued, retrieved, documented, and reported on the status of over 15,000 pieces of issued equipment, 500 durable furnishings, and 50 rooms.
- Guided unit and personnel through administrative procedures, policies, and requirements of the Army and State related to bulleting, scheduling, training, accounts payable, and hand receipted items.
- Managed inventory, issuance, retrieval, documentation, and reporting on status of over 15,000 pieces of equipment, 500 durable furnishings, and 50 rooms.
- Ensured compliance with regulations with OSHA and Operational health and safety policies to include daily and monthly reports.
Front Receptionist
Peoria Ford Motor Company
Peoria
10.2022 - 10.2023
- Acted as the primary initial point of contact for new customers in person, by phone, email, and in writing.
- Utilized cognitive communication skills to build rapport, de-escalate conflicts, and maintain a consistent demeanor with over 100 daily visitors, enhancing customer experience.
- Managed daily operations related to setup, closeout, scheduling for sales representatives, updating internal trackers, streamlining communications between staff and customers, and resolving problems and conflicts.
- Maintained daily inventory records to ensure accuracy and availability., assist in product placement, display setup, regulatory compliance, to name a few.
- Ensured compliance in storage and work area planning, optimizing setup and functionality for improved operational efficiency.
Line Cook
Sante of Surprise
Surprise
03.2022 - 09.2022
- Demonstrated cooking experience as a Line Cook, Restaurant Cook, and Prep Cook, contributing to overall kitchen efficiency.
- Excellent understanding of various cooking methods, ingredients, equipment and procedures with accuracy and speed in executing assigned tasks.
- Applied industry's best practices in setting up and stocking stations with necessary supplies, preparing food for service according to menus and standard preparation practices.
- Organized cooking stations with supplies before meal service to ensure efficiency.
- Followed nutrition and sanitation regulations to ensure food safety. and safety standards well-maintain a positive and professional approach with coworkers and customers.
Line Cook
State Farm Stadium
Glendale
09.2021 - 03.2022
- Preparing food including cleaning and cutting the ingredients and cooking main dishes, desserts, appetizers and snacks showing an ability to learn quickly and follow detailed multi stepped practices with minimum instruction.
- Stocked and set up kitchen stations, managed inventory, maintained tools, and ensured compliance with OSHA and safety standards.
- Cleaned kitchen and cooking utensils, stored equipment, rotated stock, evaluated quality, and ensured compliance with storage and work area planning.
- Cleaned and disinfected kitchen surfaces to uphold hygiene standards. to maintain cleanliness and hygiene standards. and cooking utensils, stored equipment, rotated stock, evaluated quality, and ensured compliance with storage and work area planning.
- Monitored kitchen operations and hygiene to meet food safety standards and regulations.
Line Cook
Line Worker Culver's
Glendale
09.2019 - 06.2021
- Assisted management and coworkers with administrative tasks, including paperwork, billing, accounting, calendar maintenance, and record keeping, fostering a productive team environment.
- Prepared and presented dishes according to restaurant standards. according to restaurant standards and specifications.
- Created and updated digital menus, programs, and fliers using word, adobe, and web-based software, while tracking orders and customer information through excel to support operational efficiency.
- Maintained hygiene standards and trained new staff on facility procedures, enhancing the overall working environment and promoting adherence to health protocols.
- Prepared fresh ingredients by chopping and measuring for daily menu items. fresh ingredients for daily menu items and specials in the kitchen.
- Served the needs of management, customers, and coworkers through an effective and productive attitude learning and assisting coworkers with administrative paperwork, billing, accounting, calendar maintenance, record keeping, and other administrative activities.
- Cleaned and organized kitchen workstations and equipment to uphold health and safety standards.
Education
Graduated from the army's 42A Human Resources Specialist -
Graduated from Foothills High School - Basical Education
ESTRELLA FOOTHILLS
Goodyear, AZ 07.2016 - 01.2020
Skills
- Point-of-sale operation
- Cash handling
- Credit card processing
- Payment posting
- Customer assistance
- Inventory management
- Product restocking
- Retail merchandising
- Time management
- Organizational skills
- Training and mentoring
- Effective communication
Certification
- Held Secret Clearance thru November 2030
- Licensed LMTV, HMMVEE, Forklift, Skid steer operator
- Certified on pallet jacks, trash compactors, multiple kitchen appliances, fire suppression systems and more.
- First Aid and CPR (Multiple Times and Locations)
Additional Vocational Training and Experience
- Over 5 years experienced on Word, Excel, Outlook, Teams, Skype, PowerPoint, and Access
- Over 2 years experience with military programs RFMSS, AFIMS, and GCSS-Army
- Over 2 years experience with inventory, storage, shipment, and occupational safety management
- Over 4 years experience with customer service, de-escalations, interpersonal discipline, and group team building
Timeline
Cashier
Goodwill
10.2025 - Current
Material Handler and Supply Clerk
CIF USPFO
11.2023 - 04.2025
Facility Manager
215 Reginal Training Institute (RTI)
05.2023 - 10.2023
Front Receptionist
Peoria Ford Motor Company
10.2022 - 10.2023
Line Cook
Sante of Surprise
03.2022 - 09.2022
Line Cook
State Farm Stadium
09.2021 - 03.2022
Human Resource Specialist and Commanders Aid
Arizona National Guard Reserve Duty
05.2021 - Current
Line Cook
Line Worker Culver's
09.2019 - 06.2021
Graduated from Foothills High School - Basical Education
ESTRELLA FOOTHILLS
07.2016 - 01.2020