Lisa Herr-Vincelette

* Coordinate driver dispatch to accomplish daily pickup and delivery requirements.

* Lead a team of 4 employees.

* Manage Customer Service calls and work to resolve customer issues.

* Direct shipping and receiving of wide range of products daily.

* Resolve shipping discrepancies by coordinating customer and courier communications.

* Handle high-volume paperwork to include preparation of Small Parcel Shipping Labels, LTL Bills of Lading, Letters of Authorization, and Customer Invoices.

* Work with freight carriers to resolve shipping and invoicing issues.

* Monitor logistics performance and identify improvement opportunities.

* Negotiate transportation and logistics contracts to reduce shipping costs.

* Manage logistics budgets and forecasting to achieve cost-effective operations.

* Resolve conflicts between team members and address complaints or grievances.

* Train new staff on job duties, company policies, and safety procedures for rapid onboarding.